Online Journalism Blog

Even though I had followed the latest financial crisis since its inception on every news site of relevance, I had to wait for the Atlantic’s cover story on the topic to understand where Wall Street had gone wrong (at least to the extent that anyone understood it).

While online news as it exists today is great for 24/7 access, real-time updates, increased transparency, and multiperspectival discussions, it still lacks the depth and detail of a feature story in a print magazine.

As a proponent of digital communication, I can appreciate the pervasiveness of news coverage in the online age, but as a student of journalism I often crave the completeness of long-form journalism, which is lacking on the Internet.

In a very enlightening article in the Nieman Reports’ fall edition, Matt Thompson brings up this very point about digital journalism. Thompson writes that while each new day brings with it an array of breaking news stories on various topics, virtually none of them purport to explain the significance, context or relevance of the subject at hand. [Read more]

The New York Times reports that edits by new users to biographical entries on Wikipedia will be held back from publication until a more experienced editor approves them.

This seems something of a no-brainer to me. When I talk to students about Wikipedia I always point out that the main risks come with biographies, because of the obvious personal element involved (I also point them to the discussion pages behind each entry, and the ability to look at the history of edits and who made them).

It’s more likely that someone will have a beef with a former editor of The Tennessean in Nashville than they will with the atmosphere of Jupiter.

Likewise, when someone dies, people know they can have fun with the media by inserting a little myth that they can guess will be repeated as fact by journalists under a deadline. (Recently Popbitch’s Camilla Wright, whose readers helped debunk inflated Michael Jackson sales figures, argued in a Press Gazette column that web journalists don’t seem to be as vulnerable to this as print journalists).

And it’s worth pointing out that the much-quoted study by Nature which compared Wikipedia’s accuracy with Britannica only looked at science articles.

So it’s a no-brainer on the accuracy front. But for Wikipedia it still raises that community issue: if a new contributor doesn’t see their edit go live immediately, how does that affect their involvement? How does creating a 2-tier system affect the community? Why not instead try adding a disclaimer to the top of all biographies urging caution because “this is about a person”?

It will be interesting to see what happens. In the meantime, I’m off to read about the atmosphere of Jupiter before someone hoaxes it.

In journalism school you’re told to find the way that best relates a story to your readers. Make it easy to read and understand. But don’t just give the plain facts, also find the context of the story to help the reader fully understand what has happened and what that means.

What better way to do that than having a Wikipedia-like feature on your newspaper’s web site? Since the web is the greatest causer of serendipity, says Telegraph Communities Editor Shane Richmond, reading a story online will often send a reader elsewhere in search of more context wherever they can find it.

Why can’t that search start and end on your web site?

What happens today

Instead of writing this out, I’ll try to explain this with a situation:

While scanning the news on your newspaper’s web site, one story catches your eye. You click through and begin to read. It’s about a new shop opening downtown.

As you read, you begin to remember things about what once stood where the new shop now is. You’re half-way through the story and decide you need to know what was there, so you turn to your search engine of choice and begin hunting for clues.

By now you’ve closed out the window of the story you were reading and are instead looking for context. You don’t return to the web site because once you find the information you were looking for, you have landed on a different news story on a different news web site.

Here’s what the newspaper has lost as a result of the above scenario: Lower site stickiness, fewer page views, fewer uniques (reader could have forwarded the story onto a friend), and a loss of reader interaction through potential story comments. Monetarily, this all translates into lower ad rates that you can charge. That’s where it hurts the most.

How it could be

Now here’s how it could be if a newspaper web site had a wiki-like feature:

The story about the new shop opening downtown intrigues you because, if memory serves, something else used to be there years ago. On the story there’s a link to another page (additional page views!) that shows all of the information about that site that is available in public records.

You find the approximate year you’re looking for, click on it, and you see that before the new shop appeared downtown, many years ago it was a restaurant you visited as a child.

It was owned by a friend of your father’s and it opened when you were six years old. Since you’re still on the newspaper web site (better site stickiness!), you decide to leave a comment on the story about what was once there and why it was relevant to you (reader interaction!). Then you remember that a friend often went there with you, so you email it to them (more uniques!) to see if they too will remember.

Why it matters to readers

For consumers, news is the pursuit of truth and context. Both the news organization and the journalists it employs are obligated to give that to them. The hardest part of this is disseminating public records and putting it online.

The option of crowd-sourcing it, much like Wikipedia does with its records, could work out well. However just the act of putting public records online in a way that makes theme contextually relevant would be a big step forward. It’s time consuming, however the rewards are great.

Searching is the most popular activity online after email. It is the prism through which we experience a significant proportion of the world’s information – from news and information about our community, through to health information, commerce, and just about anything that has a presence online.

Search Engine Society takes a critical look at search engines, how they work, the techniques used to manipulate them – from gaining better rankings to censorship, and the implications for privacy and democracy. [Read more]

The Telegraph have finally published their MPs’ expenses data online – and it’s worth the wait. Here are some initial thoughts and reactions:

• Firstly, they’ve made user behaviour an editorial feature. In plain English: they’re showing the most searched-for MPs and constituencies, which is not only potentially interesting in itself, but also makes it easier for the majority of users who are making those searches (i.e. they can access it with a click rather than by typing)
• There’s also a table for most expensive MPs. As this is going to remain static, it would be good to see a dedicated page with more information – in the same way the paper did in its weekend supplement.
• The results page for a particular MP has a search engine-friendly URL. Very often, database-generated pages have poor search engine optimisation, partly because the URLs are full of digits and symbols, and partly because they are dynamically generated. This appears to avoid both problems – the URL for the second home allowance of Khalid Mahmood MP, for example, is http://parliament.telegraph.co.uk/mpsexpenses/second-home/Khalid-Mahmood/mp-11087
• The uncensored expenses files themselves are embedded using Issuu. This seems a strange choice as it doesn’t allow users to tag or comment – and the email/embed option is disabled for “secret documents”
• There’s some nice subtle animation on the second home part of expenses, and clear visualisation on other parts.
• The MP Details page is intelligently related both to the Telegraph site (related articles) and the wider web, with the facility to easily email that MP, go to their Wikipedia entry, and ‘bookmark’.
• Joy of joys, you can also download the MPs expenses spreadsheet from here (on Google Docs) – although this is for all MPs rather than the one being viewed. Curiously, while viewing you can see who else is viewing and even (as I did) attempt to chat (no, they didn’t chat back).

I’ll most likely update this post later as I get some details from behind the curtain.

And there are more general thoughts around the online treatment of expenses generally which I’ll try to blog at another point.

Allison White has written this wonderful roundup of last week’s news for the OJB. But now she’s got a job. Persuade her to do this again in the comments…

Google

-Announced no desire to create content and will respect copyright.

It added face-blur technology to its Street View mapping serivce to protect privacy. Also speculation from Groves Media on whether this technology is more of a threat to civil liberties than CCTV.

Microsoft

-Looking to limit the kinds of computers that can use their low-cost OS, making them poor computers even if they could be better and still be as cheap. [Read more]

Charlotte Dunckley is a final year journalism degree students who has already launched a fanzine and is in the process of turning it into a commercially viable magazine – Things.

She recently popped in for an ad hoc tutorial and I asked her about her web strategy.

“I don’t have a website,” she replied.

“But you have a blog?”

“Yes.”

“Facebook?”

“Yes. And a MySpace page. With 800 friends.”

“So you do have a web strategy.” [Read more]

How do you react to a local disaster in the new media age?

Martin Stabe:

San Diego TV station News 8 … has responded to the crisis on its patch by taking down its entire regular web site and replacing it with a rolling news blog, linking to YouTube videos of its key reports (including Himmel’s), plus Google Maps showing the location of the fire. [Read more]