[Keyword: onlinejournalism]. US journalist Duff Wilson’s Reporter’s Desktop has some great ideas, some of which translate to British practice (the dictionary and reference links), some of which are only useful in America (demographics; government) – although the latter should still prompt some ideas as to link it might be worth having.

On another page he outlines his own processes in tracking people – again in the US, but again, the process itself is well worth looking at for parallels over here.