It’s been a while since the last in the community management series. In this latest post Lorna Mitchell gives her 3 tips. Lorna is co-project lead for http://joind.in – an open source development project for gathering event feedback. She says “The other project lead is Chris Cornutt, a guy I’ve met three times over three years, who lives in a timezone 6 hours out from mine.”
Lorna worked as a telecommuter for a number of years and did community relations in that role, and was involved in running PHPWomen, a global user group bringing together women programming PHP, “with all the cultural and linguistic variations that brings.”
Lorna’s tips are:
A running commentary of what you are doing and thinking is essential when you are working with people who can’t see you and may not have met you.
Don’t hold a discussion over Twitter that would be better in long hand over email. Make a phone call rather than having days of comment and response on a bug tracker.
Nothing turns newcomers off faster than lots of in-jokes or references to people they don’t know or places they didn’t go.