It’s been a while since the last in the community management series. In this latest post Lorna Mitchell gives her 3 tips. Lorna is co-project lead for http://joind.in – an open source development project for gathering event feedback. She says “The other project lead is Chris Cornutt, a guy I’ve met three times over three years, who lives in a timezone 6 hours out
Read more…
Chris Deary, Community Editor at Hearst Digital, adds his 3 things he’s learned about community management to this ongoing series. 1. Know your audience Understand your audience and give them community tools that are designed to meet their needs. There is a tendency to want to throw as many community tools as possible on to a site without considering what
Read more…
In the latest in this ongoing series, I spoke to Craig Elder, The Conservative Party’s Online Communities Editor, about the 3 things he’s learned about community management: 1. Be a real person Use your own name when blogging, tweeting, commenting etc. Giving people a proper touchpoint within the organisation adds real value – people are far more likely to be
Read more…
The latest in this series comes from Lindsay Bruce, Community Editor at the Middlesbrough Evening Gazette 1) The online community has become an internet counter culture: Without a great deal of prior knowledge of blogging and life online I had assumed wrongly that users of online communities were very much a sub-culture, using language and concepts I would not understand. My friend talks
Read more…
The latest in this series comes from Carlos Virgen of the Walla Walla Union-Bulletin: 1. You must engage the community in person. Making digital contact is great and useful but actually meeting face to face is perhaps even more important. Particularly in a community that may not be as technically savvy as others. Our town has a population of about
Read more…
I’ve been speaking to news organisations’ community editors on the lessons they’ve learned from their time in the job. Today, Angela Connor, Managing Editor/User-Generated Content WRAL.com and GOLO.com 1. Acknowledge good work As a community manager, it is important to make your members feel valued and appreciated. When you come across a great blog, interesting comment or great photo, send your compliments to the
Read more…
I’ve been speaking to news organisations’ community editors on the lessons they’ve learned from their time in the job. Today, Sarah Hartley, head of online editorial for MEN Media, publishers of the Manchester Evening News and www.manchestereveningnews.co.uk. Her role includes managing and developing its online communities. She also blogs about online journalism at www.sarahhartley.wordpress.com and is on twitter @foodiesarah. 1. Participate Unless you’re accepted
Read more…
In the latest in my series of interviews with the people who deal with online communities as part of their job, I speak to Ning‘s Laura Gluhanich. Laura started at Ning in 2007 as a Community Advocate. Prior to that, she spent 4 years in restaurant management in her native Michigan. As acting Manager of Support at Ning, she manages the
Read more…
After the first two of my interviews with news organisations’ community editors , Reed Business Information’s Andrew Rogers blogged his own ’3 lessons‘ he’s learned from his time as Head of User Content Development. Reproduced by kind permission, here it is in full: 1. A community is only really a community if it builds (or builds on) genuine relationships between the members.
Read more…
Lessons in community from community editors #4: Tom Whitwell
I’ve been speaking to news organisations’ community editors on the lessons they’ve learned from their time in the job. Today, The Times’s Tom Whitwell: 1. Trust the readers Self-policing often works. I had a case where a sports writer was annoyed by a commenter who said he’d got his facts wrong. He wanted us to take the comment down, but
Read more…
online journalism • Tags: comments, community, community editors, self-policing, Times, Tom Whitwell • Comment feed RSS 2.0 - Read this post