Author Archives: Paul Bradshaw

The Big Debate: taking people out of their comfort zones

4 Replies

On Monday I attended The Big Debate, an event organised by Birmingham City University with The NEC Group and the Birmingham Post that tasked itself with the question “Can the Midlands’ creative industries revolutionise the UK economy?”

The question itself became less interesting to me than the reaction to the debate from the social media scene in Birmingham. That Twitter stream of reaction is stored for posterity here, and to me the themes running through it appeared to run along the lines of ‘Same old stuff’; ‘Stop talking about it and just do it already’; and ‘You don’t get it’.

I’ve experienced the same frustration myself at many media conferences. As Pete Ashton put it so well: JFDI.

But this was not a media conference: it was a conference for the people in industry who don’t get it, who can’t do it already, and to whom this is still very new stuff indeed.

Beyond the echo chamber

Listen, for example, to Thomas Dillon the “Chairman of Creative Advantage Fund, Europe’s first public venture capital fund for the creative industries,” as he says that “one of my proudest achievements was when The Pirate Bay defendents were convicted in April this year”.

As we say on the Internet: WTF?

Then look, for example, at one of the list of actions that came out of the conference itself: ‘more networking events please’.

“More?” We can’t move for meetups and unconferences in this city. Or is that just us?

The Big Debate was about moving people out of their comfort zones and mixing them up with people from other fields – and maybe exposing parts of the region’s creative industry that we aren’t used to seeing, like the Jewellery Quarter, like the industries where Facebook is banned at work.

So yes, there are people in this region who do think that the 3 Strikes concept is a good one; and clearly there are people who are not so plugged in as to be spoilt for choice when it comes to choosing which social media networking event to attend that week.

There are also, I discovered, people who feel excluded from the ‘Birmingham clique’.

And there are people in the room who have not read We Think. And there are people who think social media is a “channel” to sell things. (And if the history of Web 1.0 is any guide, it may well become that).

So getting them to listen to Charles Leadbeater (who, by the way, was a great speaker and a credit to the ambition of the organisers) say that they should make Birmingham “a home for pirates” is important.

Likewise, understanding why they might disagree with Leadbeater is important too, because if you want to persuade these people to do the right things to support creative media, then you have to make the most effective argument, which means listening.

Ultimately the whole event is an exercise of power. Use your vote – have a voice – because if you don’t, and let ignorance exercise power unchallenged, then you can’t complain when the other side does something you don’t like.

JFDI

Because ultimately action will come out of The Big Debate – glacier-like, not at the pace we would like, but hopefully in the right direction. The results of the conversations, I’m told, will be used with external funding agencies to review priorities moving forward; within Birmingham City University to inform what it does; it will be used with research centres; and with meetings with Birmingham City Council.

The organisers could have been better at communicating all of this – it wasn’t clear during the event – but there it is.

Likewise, the event could have been more porous: have a Twitterfall on the big screen so those participating from afar could do so genuinely. Use facilitators to show the people on the tables who don’t use Twitter how it can be genuinely conversational and productive rather than just another channel or waste of time. Have a genuinely conversational web presence.

(That said, I got to speak to people who weren’t on Twitter, which is always useful. And a physical meeting space can be just as levelling as social media, when done right.)

That’s all for next year. For now, we throw in our opinions, and we wait for the lumbering behemoths to squint and read what has been written, and then we go off and JFDI anyway.

UPDATE: Dave Harte has written a wonderful post busting the myths propagated at the event (I particularly like no.2).

2 great books on online communities

5 Replies

I’ve been meaning to blog for a while now about 2 excellent books I’ve read this year about communities online, both of which are pretty much essential reading for anyone involved in community management.

the wikipedia revolution

The first is Andrew Lih’s book The Wikipedia Revolution. Lih is for me the world’s leading academic on Wikipedia, not least because he’s been a participant in Wikipedia himself and has a great understanding of how the community works from the inside.

The book charts how the community has evolved from one that was maintained by personal connections to a whole stratified society of rules, roles, technologies and norms.

Particularly key are the sections on the development of the ‘Spanish Fork‘ (the mere mention of a commercial version of Wikipedia led to members of their Spanish site effectively leaving in protest and setting up their own encyclopedia) and Chapter 5: The Piranha Effect, which I gave to my MA Online Journalism students as one of their first readings.

The book also deals with trolls, vandalism (the Siegenthaler incident) and censorship.

18 Rules of Community Engagement

The second great book is from experienced community manager Angela Connor: 18 Rules of Community Engagement (also available as an e-book). This is a great complement to Lih’s as this comes from a very different, practical, angle drawing not just on her own knowledge but those of readers of her blog. In fact, it’s a very bloggy book generally.

Connor emphasises the need to invest lots of time in any community developing relationships, making connections and fostering relationships. She looks at the importance of content (of the right type) and questions, of rules and culture, egos and compliments, influence and complaints.

It’s a breezy book that doesn’t impose one solution on every problem but frequently returns to the fact that every community is different, and so even common problems like trolls and spamming will have different solutions. That said, there are plenty of experiences offered.

These are probably the best 2 books I’ve read on online communities – but if you’ve read something good in the area, please let me know.

Asian Correspondent taps into region’s blogosphere to fill foreign newshole

5 Replies

James Craven believes that instructive blogging should be paid. That was part of his inspiration behind leaving a job as CEO of a successful B2B media company and launching Asian Correspondent, a news site intended to report and aggregate news and information from the continent.

“I think that the blogosphere is one of the most important things to happen in media in the last thirty years. And I think it’s a real game changer. That said, the biggest problem with it is that it is quite difficult to navigate and find content. There’s enormous opportunity in working hard to find like-minded writers that have synergy, and to create channels that allow readers to find the sort of information they’re looking for globally,” he says.

To achieve this, Craven and his team hand picked thirty-five bloggers spanning thirteen different Asian countries after a careful survey of the region’s blogosphere, based on quality of reporting, relevance and popularity.

Craven admits that while he has the utmost respect for sites like the Huffington Post, which have been able to generate so much influence and traffic in less time than it took the New York Times, he does not agree with the idea of paying little or no monetary rewards to writers who contribute time and effort, not to mention page views and unique visitors to such sites. “It’s highway robbery!” he says.

So, it may come as a surprise that Asian Correspondent, the first such undertaking for Craven’s Hybrid News Limited, is being hailed as a HuffPo for Asia. However, the motivations are somewhat similar. Craven hopes to capitalize on the inarguable talent that lies in the blogosphere, and also tap into the mobilizing power of the Internet that is so exclusive to blogs and citizen media.

“It struck me that recent events such as the Obama election, the UK PM scandal and the Afghan elections were huge media moments, driven by citizen reports,” says Craven. “It also struck me that some of the audiences individual bloggers were building completely blew away anything that could be done cost effectively in print.”

That doesn’t mean the site will merely harbor a collection of views and opinions from people around Asia. Bloggers, who are paid a set monthly fee, will provide commentary, opinion and fact-based reporting.

Sometimes, bloggers are in a better position to cover a story than traditional journalists, says Craven. This is especially true with declining revenues that are unable to sustain foreign bureaus and international correspondents in western countries such as the US and UK.

Craven cites the example of the Philippines-based blogger who covered the recent devastating floods in the region for Asian Correspondent. “In the case of Paul Farol in Manila, a couple weeks ago, when the floods lapped his door, he was in the perfect position in terms of content, photography and video to cover that story.” In addition, there are advantages to being a native in narrating such an experience. The mainstream media is often unable to empathize with locals, or see a story in the same way as residents.

But do readers in other countries want to read that story about floods happening thousands of miles away? Craven believes that there is an appetite for these subjects; the key is targeting the right people. Seeding such articles with groups that would be interested, such as, say, the Filipino American Chamber of Commerce, would increase impact and interest.

“We’re interested in digital PR and traditional marketing, which would introduce [such] stories as they break to the large Filipino community in America and obviously target the Philippines as well.”

The same is true of advertising, according to Craven. Context-based ads are the answer for revenue generation. Advertisers such as Exxon Mobil and BMW don’t believe that aligning their message with gossip news will help them sell their products. “If you can create that context and advertisers can see that their buyers are reading your paper, then it’s not just about millions of hits. It’s about the right hits and that’s what we’re doing with Asian Correspondent.” The site is already approaching advertising agencies to purchase media campaigns that go directly to readers, and has a couple of partnerships.

Craven is confident that there is money to be made online with stories that don’t necessarily involve Britney Spears. No conversation about journalism is complete, of course, without invoking Spears, or the kind of reporting she represents: universally rejected by the mainstream media, and yet, attractive in its ability to generate traffic, page views, and hence, revenue.

Craven worries that many news sites that start out with high ambitions of delivering quality news content often degenerate into celebrity gossip portals. Asian Correspondent does not plan to go that route, he insists. “It doesn’t have to be the most popular or most commercial story or angle to still be a real business. I think we have to make sure that our business looks for opportunities to report on stories that aren’t being covered by anybody else.”

With a home page that showcases stories as wide-ranging as a standoff between Tasmanian timber workers and environmentalists, the banning of fake Twitter accounts in India,  and the Afghan elections, that is exactly what the site is trying to do. News reports from bloggers are supplemented with AP news wire from the region. Citizen journalists are also  encouraged to post their stories, and there is plenty of room for multimedia reporting and citizen videos.

Editors are based in Chang Mai, Hyderabad and Brisbane, and the site attracted over 140,000 unique visitors within the first six days of launching its beta version. If the model is successful, there is a plan to expand to other countries and continents.

“I call the company hybrid because I feel that my business model is a combination of all the fantastic elements of investigative journalism and foreign correspondence, but also through model delivery platforms.”

The past few years have seen a slew of news sites aimed at deploying citizen journalists and bloggers to fill a newshole in international reporting. How successful any such site will be depends on quality content and a viable business model.

Asian Correspondent seems to have the right ideas. If it can attract the right audience and advertisers, it could be well on its way to being a comprehensive source for Asian news.

FAQ: Why do you blog? And other questions

Leave a reply

Here’s another collection of Q&As from a correspondent, published here to prevent repetition:

1. How do you feel about the opinions published in your blog being used by journalists in the news?

I’m not clear what you mean by this question, but broadly speaking if my opinions are properly attributed then I am fine with it.

2. Why do you blog?

I started blogging out of professional and creative curiosity – at that point it wasn’t an online journalism blog. I continued to blog largely because I started to feel part of a wider community – I particularly remember comments from Mindy McAdams and links from Martin Stabe. Now I blog for a combination of reasons: firstly, it is hugely educational to put something out there and receive other people’s insights; secondly, it leads to meetings and conversations with very interesting people I otherwise wouldn’t meet; thirdly, it’s a useful record for myself: forcing myself to articulate an idea in text means I can identify gaps and come back to it when I want to make the same point again.

3. Do you consider yourself a journalist when blogging in that you source news and broadcast it?

Yes. But how much I “source news” and how much I “broadcast” it are subject to further discussion.

4. What do you think about information put on social media websites, such as photos and personal details, being used in mainstream media?

I assume you mean without permission? I think there’s a lack of proper thought on both the part of the individual and the journalist. On a purely legal front, it’s breach of copyright, so media organisations and journalists are in the wrong. On an ethical front, journalists need to realise that a social network is not a publishing platform, but a conversational one. If someone puts information there it is often for an intended, personal, audience. The closest analogy is the pub conversation: it is being held in public, but if someone listens in and publishes what you’ve said to a much wider, different, audience, then that is unethical (public interest aside).

5. When blogging, are you aware that you are putting your opinions and thoughts out there for the world to see? Do you censor what you say because of this?

Yes. And yes. ‘Censor’ is probably the wrong word: I choose what I say; I generally don’t talk about my personal life or meetings which I assume are confidential.

6. Do you think a news piece sourced from blogs is as worthy as a piece sourced from investigative journalism?

To properly answer this I’d probably need lengthy definitions of what you mean by ‘worthy’, blogs, news, ‘sourced’ and investigative journalism. And even then I think to impose broad-brush distinctions like these is a flawed approach. A news piece sourced from blogs can be investigative; ‘investigative journalism’ can be ‘unworthy’. Judge each case on its own; don’t dismiss the value of something because of the packet it comes in.

Are there too many journalism courses?

33 Replies

I took a phonecall recently from a journalist writing an article on the increase in journalism degrees. The question – are there too many? – is one of those that recur every so often, so I thought I would lay out some of the thinking behind it and why I think the question itself is flawed.

What and who are journalism degrees for?

The first problem with the question is the implicit assumption about what journalism degrees are for; that journalism courses exist ‘to train people to enter the news industry’. If the news industry is shedding jobs, the question suggests, why should we have so many journalism degrees?

But journalism degrees do not exist just to train people to enter the news industry. This is the difference between ‘education’ and ‘training’. Off the top of my head, here are just some of the things I think they do. Feel free to add more:

  1. Build core academic skills such as research, conceptual knowledge and critical skills
  2. Build practical skills such as communication, research, and production
  3. Develop creative skills
  4. Develop project management skills
  5. Develop teamworking skills and the ability to work on initiative
  6. Build a critical understanding of news processes and relationships of power
  7. Provide space to explore how journalism and publishing is, and might be, different (particularly important when it is in crisis)
  8. Allow people to find out whether they want to work in the news industry
  9. Allow students to achieve a degree in an area they find challenging and fulfilling
  10. And yes, to train people to enter the news industry
  11. And the PR industry
  12. And any industry that involves professional communication

There are a huge range of journalism courses – from those that are purely theoretical with no practical work, to those that are almost entirely practical, and those that have a mix of both. Ultimately, there are a lot of journalism courses because there are a lot of people who want to study journalism, and their motivations are as varied as the courses themselves – for many it is simply ‘something I am good at’. If it was simply to ‘get a job’ then they could do a training course for much less.

Journalism is not the same as ‘the news industry’

A second assumption underlying the question is that journalism and news publishing are the same. They are not. I’ll save the ‘What is journalism?’ discussion for another time, but if we can agree that it is more complex than ‘working for The Sun’ and closer to ‘finding information and crafting it into meaningful narratives’ then that’s the point I want to make. And jobs requiring the skill of journalism are not limited to ‘the news industry’.

While mainstream broadcasters and publishers are shedding jobs, you see, other areas are recruiting. AOL has increased its journalists from 500 to 3000; Microsoft has entered the arena with MSN Local; there are in-house and business-to-business magazines; the hugely-expanding area of SEO is hiring content creators; and any company that doesn’t pay an SEO company is realising it needs to produce regular content for that website it paid for.

In an article in the latest issue of The Journalist, Vivien Sandt puts it well when she points out a number of job ads for journalists: “The skills required do not differ substantially from those of a sub-editor or journalist. But none of the advertisers is a traditional media company.”

The biggest problem with journalism degrees is not that there are too many, it is that too many of them are ignoring these parts of the media ecology.

‘Disappointed’ students

Assumption number 3 underlying the question of ‘too many journalism degrees’ similarly involves employability, but from a supply perspective rather than that of demand.

‘Students come into journalism degrees expecting jobs in publishing,’ it runs. ‘And there are no jobs.’

Notwithstanding the points I’ve made above about jobs, there are some other points to be made here. I’m sure that most people studying drama hope to become actors; that most people studying art hope to work in the creative industries; even that many people studying English Literature hope to become writers.

Not all of them will. Shit happens. Some people are not very good; some people don’t try very hard; some people are just coasting along on the path of least resistance – we can’t design that out of our education system without excluding those that work hard, who are talented and dedicated and want to achieve great things. A degree isn’t the promise of a beautiful career – it is the promise of an opportunity for personal development which relies on your own commitment and ability as much as that of the lecturers, support staff and university.

The philosophy industry is pretty dead right now, but I don’t hear people saying ‘There are too many Philosophy degrees’.

C&binet: The mice that roared. Or at least wrote some things on Post-Its.

3 Replies

I spent today at the hyperlocal C&binet event, organised by Creative Industries MP Sion Simon at the Department for Culture, Media & Sport. I’ve already blogged my thoughts leading up to event but thought I would add some more links and context.

For me, it is significant that this happened at all. Normally these sorts of events are dominated by large publishers with lobbying muscle. Yet here we had a group combining hyperlocal bloggers, successful startups like Facebook, Ground Report, Global Voices and the Huffington Post, social media figures like Nick Booth and Jon Bounds, and traditional organisations like The Guardian, BBC, RSA and Ofcom. Jeff Jarvis pitched into the mix via Skype.

As for the event itself, it began the previous afternoon with a presentation from Enders Analysis, embedded below: Continue reading →

Twitter insights: Blaine Cooke @ teacamp

Leave a reply

This is the video I shot (with hand-held Flash camera, someone tweeted about how I managed to keep my hand up for an hour) of one of Twitter’s creators, Blaine Cooke, visiting Teacamp, a gathering of Whitehall webbies and hangers on.

Cooke kindly spent a hour answering questions about Twitter – where it came from, is now and where it’s heading to. In other words, lots of insider knowledge

C&binet notes part 2: 10 things government can do to help local journalism

12 Replies

More notes from this morning’s train journey down to C&binet at the Department for Culture, Media & Sport.

The word holistic annoys me for some reason, but I can’t think of any other. Journalism’s problem is holistic; the solution is likely to be holistic as well. There is no magic bullet, so here are 10 ideas of things that government and other public bodies can do to help journalism.

  1. Journalism as volunteering – formally recognise journalism as a way to contribute to your local community: cleaning out the trash, so to speak, in a figurative sense. Provide the formal structures to support this: training, legal support, travel costs, connections. As a side-effect this can help address the Samantha Syndrome in the media: journalists increasingly coming from affluent backgrounds as they are the only ones who can afford to support themselves through internships, training etc. Make journalism a formal volunteering activity and you widen the pool of participants, while increasing media literacy.Arts funding for journalism – journalism is art. Journalism that engages particularly effectively with communities is, for me, worthy of arts funding. Let’s help that happen.
  2. Tax relief/support – on, for example, R&D. Local newspapers are sitting on a vast archive of local information that could be hugely useful if effectively digitised and an API created. Let’s help that happen.
  3. Open supply of information and data from public bodies – instead of spending the council PR budget on a local freesheet, spend part of it on streaming council meetings and providing public data that acts as a resource for professional journalists, citizen journalists, developers, startups and citizens generally.
  4. Outreach training & support – also from the council PR pot: if ‘celebrating the area’ is your objective spend money training local people and support them editorially to blog about the great and not so great things happening in their area.
  5. A Council News Network – Nick Booth’s suggestion of the BBC as a model for publicly owned news is a great one. Take editorial control over council news away from councils to a body that has independence. The BBC would be a good candidate for this.
  6. Postcode-based direct mail – If councils object to being required to advertise notices in their local paper on the ground that it doesn’t reach everyone, use direct mail through another agent. The Newspaper Club could do this very well: telling people about planning alerts, etc. based on their postcode, with the money used to subsidise other journalism.
  7. Wired cities – a perfect place for local information is the bus stop or train station – not just billboards but electronic systems that currently show bus times. Why not show other local information there? Invest in the infrastructure and improve local distribution networks for information. Put the supply of that information out to tender.
  8. VRM for power and people – Yoosk is a good model for vendor relationship management (VRM) between politicians and citizens: people post questions, politicians answer, and users vote on whether they felt the question was answered. Ultimately this is part of great journalism: interrogating power and holding power to account. The funding criteria need to avoid domination by powerful, so it might be based on, for example, the numbers of people looking at planning alerts, council meetings, engaging, voting etc.
  9. Providing efficiencies – supplying raw data is one efficiency; organisations like the BBC could provide training, platforms, kit and space, pubic organisations have distribution networks. All of these can be opened up for greater efficiency.
  10. Legal change – Libel is an enormous obstacle to true engagement with and challenging of power, particularly for news startups, and needs to be urgently addressed. Widening the Freedom of Information Act to apply to organisations who receive public money above a certain amount would be hugely useful. There are probably others you can add.

Those are the ideas I have, anyway. Anything to add?

UPDATE: FROM THE COMMENTS:

  1. Simon Clarke: “some kind of move against police harassment of journalists for spurious “security” reasons.”
  2. Paul Miller: “banning junk mail would have a pretty positive impact. It accounts for 11.5% of UK advertising spend and shifting that online and into newspapers would be a big boost to local revenues.”

Saving local journalism: some thoughts ahead of C&binet

9 Replies

I’m sat on a train on the way to the C&binet session at the Department for Culture, Media and Sport looking at the question of what the government should do – if anything – to save local journalism. Here are my notes:

The problem is not journalism

The vanity of journalists often leads to chest-beating deprecation of modern journalism. While there is some validity to that argument, it misses the point. Audiences have been steadily declining since well before the internet – that’s not what’s caused the current crisis.

The problem is not a journalism problem – it is an advertising problem, and a distribution problem.

The advertising problem is this: over recent years the market has been flooded with suppliers. This has driven the price down to a level that cannot sustain shareholder-owned print operations. In the last 12 months a sheer drop in demand has compounded the problem, and it’s widely accepted that some of that demand may never come back.

Advertising itself has changed too – from the traditional model of CPM (selling eyeballs) to CPC (selling clicks) to CPA (selling actions, e.g. purchases), and is likely to evolve further in the future towards VRM (vendor relationship management, i.e. managing the relationship between seller and buyer). I’ve seen little evidence of newspapers adapting their own advertising offerings in line to get a foothold when advertisers catch up – it’s still print-centric.

The distribution problem is that newspapers do not control distribution online – by and large their readers do, and newspapers have failed to acknowledge this, leaving themselves open to web startups that build user distribution into their design and operation. Of course the loss of control over distribution means losing the monopolies that allowed newspapers to keep advertising prices high enough to sustain the profit margins they were accustomed to. Now advertisers have choice, and the newspaper ad offering doesn’t look much of a bargain.

What does the future of local journalism look like?

I see 2 main paths of development, and both have one thing in common: the future is networked.

On the one side I see the national-grassroots-data path – I’ll call it the Networked Model for simplicity’s sake. As increasing numbers of local newspapers close or stunt their operations, hyperlocal blogs will spring up to address the gap. At the same time national news organisations enter the local market and partner with these and data-based operations. The most likely figures in this scenario are The Guardian, hyperlocal blogs and the likes of MySociety and OpenlyLocal. It’s a patchwork solution that is likely to leave gaps in coverage.

On the other side is the Local News Consortia proposed by Ofcom. Established operators like PA, ITN and regional newspaper publishers will partner up to gain access to a pot of public money and efficiencies that they cannot achieve without ending up in front of the Competition Commission. This will require some public service commitments such as covering councils and courts, and universal coverage – but fundamentally this will be Business As Usual.

More to follow in further posts

This year’s reading list – an OPML file

5 Replies

In addition to the usual reading list I give to students on the new MA Online Journalism, I also provide an OPML file of around 50 RSS feeds they should be subscribing to – broadly, 5 feeds each in 10 categories.

I thought I should make it available here, so: here it is.

The idea is that a) they get instant access to up-to-date news and analysis of a range of relevant areas; and b) it introduces them to the concept of RSS, if they don’t already know about it, and how to share OPML files.

It seems a no-brainer that we should be doing this on all courses.

Oh, and if you think there are better feeds, let me know.