Category Archives: online journalism

Living Stories: NYT and Google produce jaw-dropping online journalism form

How good is this? While Murdoch and Sly complain about Google, The New York Times and Washington Post have been working with the search engine behemoth on a new form of online journalism. I’m still getting my head around the results, because the format is brimming with clever ideas. Here’s the obligatory cheesy video before I get my teeth into it:

So what’s so special about this? Firstly, it is built around the way people consume content online, as opposed to how they consumed it in print or broadcast. In other words, the unit of entry is the ‘topic’, not the ‘article’, ‘broadcast’ or ‘publication’. If you look at search behaviour, that’s often what people search for (and why Wikipedia is so popular). Continue reading

What’s your problem with the internet? A crib sheet for news exec speeches

When media executives (and the occasional columnist on a deadline) talk about ‘the problem with the web’ they often revert to a series of recurring themes. In doing so they draw on a range of discourses that betray assumptions, institutional positions and ideological leanings. I thought I’d put together a list of some common memes of hatred directed towards the internet at various points by publishers and journalists, along with some critical context.

If you can think of any other common complaints, or responses to the ones below, post them in the comments and I’ll add them in. I’ll also update this blog post whenever I come across new evidence on any of the topics.

Meanwhile, here’s a table of contents for easy access:

  1. Undemocratic and unrepresentative (The ‘Twitterati’)
  2. ‘The death of common culture’
  3. The ‘echo chamber’/death of serendipity (homophily)
  4. ‘Google are parasites’
  5. ‘Bloggers are parasites’
  6. ‘You don’t know who you’re dealing with’
  7. Rumour and hearsay ‘magically become gospel’
  8. Triviality
  9. ‘Unregulated’ lack of accountability
  10. Cult of the amateur

Undemocratic and unrepresentative (the ‘Twitterati’)

The presumption here is that the media as a whole is more representative and democratic than users of the web. You know, geeks. The ‘Twitterati’ (a fantastic ideologically-loaded neologism that conjures up images of unelected elites). A variant of this is the position that sees any online-based protest as ‘organised’ and therefore illegitimate. Continue reading

Paywall watch: The news you’re willing to pay for

Rupert Murdoch’s comments about search engines “stealing” his newspapers’ stories, and his pledge to make sure his titles’ news is not free, has fired up the paid content argument.

In his article for The Register, Murdoch: Google is mortal and together we can kill it, Andrew Orlowski argues that Google indexes too much junk, and News International cutting off its news steams would remove quality content.

However, in a world where the BBC exists (and those of us who work in UK regional press know our local BBC newsrooms follow up our stories and present them as news sometimes weeks after the fact) and provides excellent national and international coverage, then what has Google got to lose?

“Getting to there isn’t something News Corp can do on its own. But much as they may fear him, all the commercial rivals share a common purpose – they’d dearly love him to be the battering ram, bashing down a door they could all run through,” Orlowski writes. But who will join Murdoch?

It’s not as though paywalls haven’t been tried before.
The regional daily in my own home town of Brighton experimented with paid content a few years ago. Readers could pay for a PDF of the newspaper online and the archive.
Today its online readers can read stories, archives and watch videos, which suggests the early experiment was a failure.

On November 26, Johnston Press announced paywall experiments for a number of titles in northern England and southern Scotland.
Two options are on trial, a three month subscription of £5 to view content for some titles, or readers click onto a story and are sent to a page telling them to buy the newspaper.
We will know next year if the experiment has been a success and see if it is rolled out to the company’s other titles.

Johnston Press is not along in experiencing a fall in advertising revenue during the credit crunch.
Many of its regional weekly and daily newspapers have seen a drop in print readership. As Paul Bradshaw has pointed out here, the paywall can be seen as the  logical way to keep quality, loyal readers, which advertisers will be willing to pay premium rates to reach.

In South Africa The Witness in Peitermaritzburg started operating a paywall for its local news service in early November.

In an editorial explaining why the newspaper has taken this option, deputy editor Yves Vanderhaeghen points out to readers, “Google gives you the world, but does anyone cover Maritzburg news better than The Witness? You be the judge.”

He may have a point there, but what is to stop anyone starting a news blog in Peitermaritzburg? A quick scan of the latest edition and the news story can be read online for nothing, and the newspaper won’t benefit from any advertising revenue.

Personally I don’t think paywalls are the answer. I know in my newspapers’ areas we are competing with blogs, message boards, new online “good news” papers and various twitter feeds from new news sources, which would provide our current readership with something else to read for nothing.

New media strategist Steve Yelvington sums up my personal view in his blog Thinking about a paywall? Read this first, by pointing out the majority of regional and even national news consumers are searching for the story they find on our sites.
We have our regular readers, but are they loyal enough to pay for access?

Damon Keisow has taken a closer look at Yelvington’s analysis of online readership and asks where would publishers put the paywall? Surely we want to bring people in and keep them loyal, rather than exploit them.  After all,  local, regular readers are what advertisers want to reach in regional press.

Paywall watch has been launched on Online Journalism Blog’s Facebook group with responses to questions asked earlier version of this article.

Specialist content, premium added extras and RSS feeds to iGoogle and Netvibes pages have all been mentioned as paywall content. However, when it comes down to the fundamentals of mainstream news, the general opinion is news should remain free.

The questions are:

  • What are people’s thoughts about Murdoch’s aim to remove free news from the internet?
  • Have you paid to read through a paywall and why?
  • Do you know of or work for a publication operating a paywall? Does it work? What makes it work?

FAQ: has the role of the journalist changed? (and other questions)

Here’s another set of questions from a student I’m publishing as part of my FAQ series:

Do you think the role of the journalist has changed in modern media and if so why? What further changes do you envisage over the next
few years?

Both questions are tackled in detail in the 6th part of my model for the 21st century newsroom. I think we have new types of information which is changing the role of the journalist, and that post sketches out how that might pan out.

Do you think investigative journalism, the old journalism, is dead?

No. And I don’t think investigative journalism is ‘the old journalism’. If you read any history of journalism you’ll find what we consider ‘investigative journalism’ to be very much an exception rather than the rule in most journalism. In fact you could argue it is exceptional by definition. Is it dead? From a global perspective, if you look at the number of investigative journalism organisations being established, you could say it actually looks very healthy. From a UK perspective, it’s mainly moving out of the newsroom and into the freelance world, into the world of activist organisations, and onto the web. It is by no means dead at all.

Is the modern journalist simply someone who collects information that already exists and puts it all together to form “news,” rather than discovering things for themselves. Is this sort of thing journalism?

This is a curious question, and I’ll try not to take it too literally because the language is unclear. I think you’re talking about the reprocessing of easy content rather than the ‘unearthing’ of it, and I think the answer is twofold: firstly, even after all the layoffs we’ve got more journalists than we ever had up until around 10-20 years ago, and that expansion of the media in recent times has seen the employment of a lot of ‘processors’ – that doesn’t mean we have fewer journalists who ‘dig’. Secondly, the availability of information has changed, as I outline in part 6 of the 21st century newsroom linked above. Your question betrays a discourse of ‘discovering things for themselves’ which needs to be critically addressed. If information that previously had to be ‘discovered’ is now more publicly available because of the web, is that information less valid?

Let me give a concrete example: does the fact that a journalist can use Google to find a government document rather than go to the library change anything about journalism?

The idea of ‘journalism’ is a complex one that covers everything from live reporting to opinion, analysis, interviewing, document analysis, editing and plenty else besides. And I’m not sure how important the question of ‘what is journalism’ is unless we’re trying to pretend it’s something amazing which, really, it isn’t.

With the advance of community journalism, twitter and the like, do we still need journalists?

I’m assuming you mean professionally paid ones? Probably yes. If we look at why the job arose in the first place it was because of a commercial and political need for information. Even with information overload that need still exists – either as a filter of all of that information, or someone who gathers the information that isn’t being gathered, or who compiles it and presents context.

Here comes the iTunes of news? News Corp, Time Inc et al plan ‘store’

The WSJ reports on News Corp. joining “a consortium of magazine companies that are working on creating a digital store and common technology and advertising standards to sell their titles on electronic readers, mobile devices and other digital devices.

“The new venture is likely to be announced next week, according to people familiar with its plans, though it will be longer before the project is up and running. It will be owned jointly by the five participating companies, which in addition to News Corp. are Time Warner Inc.’s Time Inc., Conde Nast Publications Inc., Hearst Corp. and Meredith Corp.”

I’ve written before on why such an ‘iTunes model’ isn’t as easy a route as it may appear, but it is a step up from the basic paywall model. If they can make it convenient enough or include features worth paying for – rather than focusing blindly on the value of their ‘content’ – then there may be something in it.

UPDATE: PaidContent has more detail on the project.

National newspaper Twitter account growth gets ever slower …

UK national newspaper Twitter accounts are continuing to grow – but the rate is getting slower and slower, according to the latest figures for the 129 accounts I’m tracking:

The detail

These accounts had 1,801,044 followers on November 2nd (ignoring one FT account that has been shut). On December 2nd they had 1,919,770 followers in total.

Of the 118,726 increase, 76,812 or 65% was for the @guardiantech account (which benefits from being on Twitter’s suggested user list).

As ever, you can see the figures for each account here. (And yes, sorry about no Scottish ones. I’ll redo the list soon, honest).

-LIVE BLOG- Matt Brittin (Google UK) and OJB’s Paul Bradshaw on The Future of Local and Regional Media

On Thursday 3rd December at 10:30am,  The House of Commons Culture, Media and Sports Committee will hear from Matt Brittin (Managing Director, Google UK) and Paul Bradshaw (Lecturer in Journalism, Birmingham City University / Online Journalism Blog).

This is the sixth oral evidence session on The future for local and regional media.

For a live blog of this session, click here

Why offering free wifi could be one way for publishers to save journalism

The recent announcement that Swindon will be the first UK town to offer free wifi to all its citizens has piqued my curiosity on a number of levels. MA Online Journalism student Andrew Brightwell first got me thinking when he pointed out that the ability for the local council (which owns a 35% stake) to sell advertising represented a new threat to the local paper.

But think beyond the immediate threat and you have an enormous opportunity here. Because offering universal wifi could present a real opportunity for publishers to recapture some of the qualities that made their print products so successful. Continue reading

Does news aggregation benefit consumers? Does it harm journalists? (another response to govt)

Here’s a second question I’m expecting on Thursday when I give evidence to the Department for Culture, Media and Sport committee‘s sixth evidence session on The future for local and regional media. As Google are on before me (some act to follow) and aggregators are being waved around as the Big Baddie of traditional journalism, the question’s going to be asked: are aggregators really bad? And for whom?

What is aggregation?

The first point I’ll need to pick apart is what is meant by aggregation. The biggest news aggregators are local broadcasters and national newspapers, who habitually lift stories from local newspapers to fill their newshole. ‘But we add value!’ they might cry. Yes, and so do Google News and most of the other aggregators out there: by displaying them alongside each other for context, by using algorithms to identify which ones came first or are most linked to.

Of course the biggest value that aggregators add is by driving traffic back to the original material. Given that a) around a third of traffic to a typical news site comes from search engines and aggregators and b) most news sites have visitor numbers far in excess of their print readerships it’s fair to say that aggregators are not “parasites” eating into news website traffic. A more accurate description would be symbiotes, using content for mutual benefit.

Much of the objections to aggregators appear to me to come down to control and monopoly: Google is making a lot out of advertising, and newspapers are not. That’s simply the result of a competitor doing something better than you, which is selling advertising.

They do not sell that against newspaper content, they sell it against their index, and their functionality. A good analogy is map-makers: the owners of Tussaud’s Waxwork Museum don’t sue mapmakers for making money from featuring their attraction in their map, because visitors still have to go into the museum to enjoy its content. (And yes, any website publisher can instantly take itself off Google with a simple script anyway).

A second objection, it feels to me, comes from the fact that Google actually makes it much easier for you to bypass the parasites of the news industry who pass off other people’s hard work as their own, and go straight to the source. So if a local paper has a story you can read that instead of the national newspaper’s rewrite; if a scientific organisation did the research you can read that instead of the sensationalist write-up; the politician’s statement can be read in full, not out of context.

Is it good for consumers? Bad for journalists?

For the reasons given above, I don’t feel that aggregators are bad for consumers, although it would be over-simplistic to suggest they are therefore purely good. Aggregators require a different media literacy and are subject to the oddities of a selection process based on mathematical formula. In short, it’s not worse, or better, just different. But as a potential avenue to more information around a story, as well as a way of highlighting just how much news organisations reproduce the same material, I welcome them.

As for local journalists, aggregators don’t make things worse. In terms of their work processes, journalists benefit from aggregation by being able to find out information more quickly and efficiently. The downside, of course, is that so can their readers and so rewriting copy from elsewhere becomes less appropriate. Journalists have to add value, which seems to me a better and more rewarding use of their skills. On a basic level that might be through becoming expert aggregators themselves – better than the algorithms – or it may be by adding extra information, context or analysis that they can see is missing elsewhere. Either way, I can’t see how that is a bad thing.

But these are just my thoughts on the question of aggregation and their influence on the news industry. I’d welcome other perspectives as I prepare my responses.

What would Google do? AOL has the answer: the algorithm as editor

AOL is making plans for its post-Time Warner life that show just how news could be organised if you started with a blank canvas and two words: user data:

In December, when it becomes a stand-alone company, AOL will begin to tap a new digital-newsroom system that uses a series of algorithms to predict the types of stories, videos and photos that will be most popular with consumers and marketers.

The predictions, it says, are based on a wide swath of data AOL collects, from the Web searches people make on its site to the sites visited by subscribers to its Internet services.

The system is designed to track breaking newsand trends and identify the best times to write about seasonal events, such as Halloween or Monday Night Football.

Based on these recommendations, the company’s editorial staff, which totals about 500, will assign articles to a network of free-lancers across the country via a new Web site called Seed.com. AOL says it now works with about 3,000 free-lancers, but it is hoping to sharply increase that number through the Web site, which is open to anyone looking to submit a story.

It’s brave stuff. For years we’ve heard traditional publishers state flatly that, while user data is useful, they would never think of handing over the editorial agenda. Whether that’s pride, vanity, professionalism, or all three, AOL doesn’t have it.

And I lied: it’s not two words on that blank canvas, but 4: user and advertiser data. The article goes on:

AOL says it will pay free-lancers based on how much its technology predicts marketers will pay to advertise next to their articles or videos. It says that will range from nothing upfront, with a promise to share ad revenues the article generates, to more than $100 per item.

In addition to selling standard ads to run alongside the story or video on a Web page, AOL says it will offer custom content. For instance, AOL says, if its algorithms show consumers are searching for information about the Zhu Zhu Pets robotic hamster, a retailer could pay AOL to sponsor an article about where to find the hot toy. Some traditional media outlets, including magazines and TV studios, offer similar services.

This is Google’s auction-based contextual advertising model applied to journalism, essentially matching supply and demand from readers and advertisers to set the market rate. The one variable that is notable by its absence is the supply of journalists: AOL don’t say whether payment rates will go up if no one decides to volunteer their writing for a mere ‘share of ad revenues’ (I’m guessing in that instance one of AOL’s editors will have to write it themselves – but at least they’ll be being paid. Hopefully.)

Indeed, with an upper rate of ‘more than $100 per item’ you wonder how large the supply of writers will be – yes, there’s lots of people writing for nothing online, but they generally write out of choice and for pleasure, not based on the arbitrary demand of an algorithm. And clearly, based on the number of editors they look set to employ, AOL are not expecting writers with great knowledge and talent (the payment of journalists also sounds similar to the content factories of the search engine optimisation industry).

Ryan Singel points out that Demand Media are already doing something similar. That’s true, but AOL have access to data that Demand could only dream of, along with a number of growing brands.

Ultimately, it’s a clever idea, but one that looks like it has already been taken to an extreme too far for advertisers who like to see their brand next to quality journalism. A lot rests on whether AOL can manage the churn of contributors, and the bottleneck of editing, long enough for advertisers to get used to the model. It’s a peculiarly new media model, with its own downfall built in.