A highlight of my recent visit with MA Online Journalism students to the BBC’s user generated content hub was the opportunity to ask this question posed by Andy Mabbett via Twitter: ‘Why don’t you link back to people if they send a picture in?’ (audio embedded above and here).
The UGC Hub’s head, Matthew Eltringham, gave this response:
“We credit their picture … we absolutely embrace the principle of linking on and through. I think the question would be – if Andy sends in a picture because he happened to witness a particular event, how relevant is the rest of his content to the audience. I think we’d have to take a view on that.”
It was a highlight because something clicked in my head at this point. You see, we’d spent some of the previous conversation talking about how the UGC hub verifies the reliability of user generated content, and it struck me that this view of the link as content could risk missing a key aspect of linking: context.
In an online environment one of the biggest signals in how we build a picture of the trustworthiness of someone or something is the links surrounding it. Who is that person friends with? What does this website link to? Who gathers here? What do they say? What else does this person do? What is their background, their interests, their beliefs?
All of this is invaluable context to us as users, not just the BBC.
Curators of context
And on this front, the corporation appears to have an enormous culture shift on its hands – a shift that it has been pushing in public for years, with varying degrees of success in different parts of the organisation.
BBC Radio, and many BBC TV programmes, for example, use users’ pictures and tweets and link and credit as a matter of course, while some parts of BBC News do link directly to research papers.
Yesterday I blogged about the frustration of Ben Goldacre at the refusal of parts of the BBC News website to deep link to scientific journal articles. In the comments to Ben’s post, ‘Gimpy’ says that the journalist quoted by Goldacre told him in “early 2008” that linking was “something which must be reviewed”.
In May 2008 the BBC Trust said linking needed major improvements, and in October 2008 the Head of Multimedia said linking to external websites was a vital part of its future.
And this month, the corporation’s latest strategic review pledges:
“to “turn the site into a window on the web” by providing at least one external link on every page and doubling monthly ‘click-throughs’ to external sites: “making the best of what is available elsewhere online an integral part of the BBC’s offer to audiences”.”
Most recently, this week the BBC’s announcement of 25% cuts to its online spend motivated Erik Huggers to make this statement at a DTG conference:
“Why can’t we find a way to take all that traffic and help share it with other public service broadcasters and with other public bodies so that if our boat rises on the tide, everyone’s boat rises on the tide?
“Rather than trying to keep all that traffic inside the BBC’s domain we’re going to link out very aggressively and help other organisations pull their way up on the back of the investments that the BBC has made in this area.”
To be fair, unlike other media organisations, at least the BBC is talking about doing something about linking (and if you want to nag them, here’s their latest consultation).
But please, enough talk already. Auntie, give us the context.