When Laura Kuenssberg announced she was leaving the BBC for ITV, much was made of what might happen to her Twitter account. Was @BBCLauraK owned by her employer? (After all, it was branded as such, promoted on TV, and tweets were ‘processed’ by BBC producers). Or should Laura be able to take it with her? (After all, it was Laura that people were following, rather than a generic BBC political news feed).
The implications for the ‘journalist as brand‘ meme were well explored too, while newly empowered journalists may have been concerned to read that companies are inserting social media clauses into contracts:
“To keep hold of the good will created by a brand personality. Recruiters, for example, are often required to hand over their LinkedIn accounts upon leaving, so their contacts remain with the employer.”
Amidst all the speculation, Tom Callow stood out in offering some hard facts:
“When she had earlier tweeted the details of a new separate ITV account to her then 59,000 followers, only around 1,000 of them started following the new account.”
This sounds compelling until you remember that tweets are only seen for a relatively brief period of time by those followers who happen to be watching at that moment, and that a significant proportion of followers of celebrity/high profile accounts are likely to be idle or spam.
Still, it also highlights the fundamental weakness in all the debates about who ‘owns’ a Twitter account. One very important party is not being represented: the users.
Much of the commentary on Laura Kuenssberg’s move treated her 60,000 followers as an “audience”. But of course, they are not: they are users.
Some will be personal acquaintances; some will be fans of the BBC’s political coverage; and yes, some will be spam accounts or accounts set up by curious BBC viewers who forgot their password the next day. Some will follow her to ITV, some will follow her replacement at the BBC, and some never worked out how to click ‘unfollow’. (Kuenssberg’s successor – @BBCNormanS – had 5,824 followers after she tweeted a link, according to Paul Gregory, which means that only around 10% of her followers read either of those tweets and acted on them.)
Whether an employer claims ownership of a social media account or not, they cannot ‘own’ the relationship between users and that account. And there will be as many relationships as users. Some passive; some collaborative; some neglected; some exploitative.
It is those relationships that we should be concerned with developing, not the small print of an employee’s contract.