Category Archives: citizen journalism

Piltdown Man joins the new media fold

I’m currently in the middle of a 3-week break from computers – in the meantime, here’s an article I wrote for Press Gazette the week before last, about the past year’s raft of newspaper website relaunches:

The last Luddite has left the building. With almost every national newspaper having revamped its website in the past twelve months, Richard Desmond has finally joined the club and relaunched Express.co.uk – and the Daily Star site is set to follow later in the year.

In an industry of technophobes, Desmond was the Piltdown Man of news. Before last week Express Newspapers’ only attempt to tackle the threat of the internet was to offer an ‘e-Edition’ of the Express and Star which amounted to little more than a PDF with animated pages.

But as his competitors launched MySpace-inspired sections and video-heavy offerings – and even resorted to lime green in their attempts to appear up-to-date – something had to give.

Still, it’s something of a watershed moment that sees Express journalists moving to a 24-hour reporting cycle, plans being made for online video and podcasts, and even web 2.0 elements such as blogging and social networking.

In reality, the new site looks like it was created by someone who has had a website described to him, but never actually seen one. The ‘blogs’ are actually opinion columns with nary a link to be seen, video is being outsourced, and online journalists will work separately from print hacks.

But it’s the move into social networking with ‘MYExpress’ that represents a quantum leap for this most reluctant of online newspapers. The service, which allows readers to create a personalised homepage, blog, and communicate with other users, has the potential to create a community of Disgusteds from Tunbridge Wells that may well represent the group’s cash cow.

So how did Richard Desmond – the man who sold the Express websites for £1 in November 2000 – come to join the rush online? And why the recent rush by national newspapers generally to give their sites a makeover?

Desmond can blame his rival Rupert Murdoch. It was he who, in 2005, warned the American Society of Newspaper Editors that unless his industry woke up to the changes brought about by new media they would be “relegated to the status of also-rans.”

Murdoch had sneezed, and the whole news industry began to catch a web fever.

The Times and Telegraph websites, which weren’t even in the top ten online news destinations, have since been overhauled and are making significant ground on leader The Guardian. Tabloids began to see that there was more to the web than monetising page 3 girls. And the middle market just worried about internet chatrooms.

Murdoch wasted no time in buying up promising web properties including, most spectacularly, MySpace, a property which was then cloned on The Sun’s ‘MYSun’ feature.

The Sun’s transformation has been most surprising of all – the reactionary paper has proved technologically progressive as the paper embraced video and virals, slideshows and podcasts, created blogs that actually understood the medium, and built a ‘Lite’ version of the paper for time-starved visitors. Perhaps most tellingly, the paper realised the web presented a window into the regional classifieds market. Oh, and we mustn’t forget the legendary video version of Dear Deirdre.

The Mirror, once again, has been left playing catch up. Its February redesign was ripped apart by many observers for a range of misjudged decisions ranging from buying in video content from the US (coverage of American Idol, anyone?) to the use of capital letters on the home page. The site has five sections – news, sport, showbiz, blogs, and… ‘more’ – a vagueness which perhaps gives some indication of a lack of direction behind the scenes.

Video has been a recurring theme throughout all newspaper website relaunches as ad sales departments realised they could tap into the television advertising market. The Mail has been no exception with its ‘showbiz video’ section, while a number of newspapers have bought in content from the likes of ITN and Reuters. And the ability to encroach on broadcasters’ territory without that pesky Ofcom to worry about has proved particularly useful for tabloid exclusives such as The Sun’s ‘friendly fire’ video and a range of NOTW stings.

The three major broadsheet websites have led the way in the use of blogs and podcasts, video and galleries. The Telegraph’s relaunch focused on the systems behind the site, building a multimedia ‘hub’ and training journalists to work across print and online, video and audio. But The Times’ makeover resulted in an all-singing site that belied its staid reputation and currently looks the most modern of national newspaper sites. The Independent plans a low-key revamp this year but for the most part has sat and watched from the sidelines like a kid waiting to be asked to join in the football game.

So where do the sites go from here? Last year The Guardian’s commentisfree raised the bar for newspaper blogs, while its Flash interactives remain a unique demonstration of the possibilities of new media. But a wholesale revamp is likely to be part of editor Alan Rusbridger’s planned £15m investment, while the move into television production with Guardian Films demonstrates that the group have ambitions beyond getting reporters to read out the day’s headlines: it has already brought dividends with a series of slots on prime time ITV News.

The Sun continues to innovate in the tabloid market, and the launch of a mobile edition suggests they understand the next big challenge for newspapers: if Desmond thought his work was done with new media, he’d better think again: the battleground is moving on.

Express relaunches online, Star to follow

Express website 19 April 07Journalism.co.uk reports on the relaunch of the Express, with the Daily Star to follow, including:

  • “unique content and an archive which allows readers to search past stories and the community areas of the site.
  • “a string of blogs from its Sunday and Daily journalists.
  • “MYExpress facility that enables users to have their own space on the site. This area can be to personalised by filtering some content, such as weather and horoscopes, and uploading pictures. It will also be possible for users to browse through other users’ profiles.”
  • And “a deal had been done with a video supplier and that video and podcasts would be added to the mix in the coming weeks once the initial launch was completed.”

Sounds pretty good for a Desmond-owned publication (not difficult, admittedly), although in reality it’s a website that looks like it was created by someone who was once told what this web 2.0 thing is all about, but wasn’t really listening. Or, in other words, new media through an old media hack’s eyes.

The blogs are basically opinion columns (no links), I can’t find the “community areas”, and of course there’s no video yet. MYExpress is the most impressive – I can imagine Express readers too dazzled by MySpace social networking away with other Disgusteds, although there’s not much to it apart from a blogging service, personalised homepage and ability to search other profiles. Oh, and the online journalists are ghettoised in a separate team.

Anyway, welcome to the 21st century, Express.

Trinity Mirror to revamp local websites

Liverpool Echo April 19 07According to Holdthefrontpage.co.uk Trinity Mirror is to upgrade its sites with “breaking news, video, audio, blogs and user-generated content.”

This includes a training programme with “a series of week-long video journalism courses and a series of one-day multimedia workshops, which will be attended by more than 70 journalists in the North West region before being rolled out across the division.”

BBC, UGC and online video

Some insights into the workings of the BBC, UGC and online video from Shane Richmond’s latest post:

“At a time when most newspapers, including this one, are trying to encourage user participation and comments on their sites, the BBC is questioning the need to host those conversations.

“Instead they’re linking their content out to the likes of YouTube, Flickr, Technorati and del.icio.us. Encourage the conversation but let it happen elsewhere.

“The burden of moderation is simply too great. Like us, the BBC moderates comments received from readers, mostly for legal reasons, but as Tom pointed out: “What we call moderation, readers call censorship.”

“The more successful you are at attracting reader responses, he explained, the bigger the problem gets.”

Also:

“One week in November last year, the BBC news site published around 500 pieces of video.

“Analysing the traffic for those clips later, they found that just 30 of them accounted for about half the traffic. They have learned some lessons about what type of video clips work online but mostly they learned to focus on doing less better.”

Defining and conceptualising interactivity

A conversation with a radio colleague yesterday about a new course that I’m involved in – a Masters in Television and Interactive Content – threw up the question of how people define interactivity.

“What you mean by interactivity is probably not what I think of,” he said.

“I see interactivity as giving the user control,” I replied.

“Well OK then, we both think of interactivity in the same way. But to most people interactivity is video on the web and flashy things, which couldn’t be less interactive.”

I began thinking about this idea of how you define interactivity. “Giving the user control” is a nice summary, but what does that mean? How do you conceptualise it to make the process easier? Rolling it over in my head I’ve come up with two dimensions along which interactivity operates. Firstly:

  • Time: where broadcast required the user to be present at a particular time, and print to wait for the next edition, technologies such as Sky+, podcasts, mobile phones and websites allow the audience to consume at a time convenient to them. The PDF newspaper is an interesting development that also allows readers to avoid the dependence on print cycles.
  • Space: where television required the user to be physically present in front of a static set, mobile phones, mp3 players and portable mpeg players and wifi laptops allow the audience to consume in a space convenient to them. Portable radio and portable newspapers have always had this advantage.

Both these seem to be about hardware, and miniaturisation. The second level of interactivity is more about software:

  • Control over output: With linear media like TV, radio and print, the consumer relies on the ability of the producer, editor, etc. to structure how content is presented, or output. New media allows the audience to take some of that control.
    • At a basic level, for instance, hyperlinks allow the reader to dictate their experience of ‘content’.
    • With online video and audio, the user can pause, fast-forward, etc. – and if it has been split into ‘chunks’, the user can choose which bit of a longer video or audio piece they experience.
    • RSS, meanwhile, allows users to create their own media product, combining feeds from newspapers, broadcasters, bloggers, and even del.icio.us tags or Google News search terms.
    • Database-driven content allows the user to shape output based on their input – e.g. by entering their postcode they can read content specific to their area. At a general level search engines would be another example.
    • And Flash interactives allow the user to influence output in a range of ways. This may be as simple as selecting from a range of audio, video, text and still image options. It may be playing a game or quiz, where their interaction (e.g. what answers they get right, how they perform) shapes the output they experience.
  • Control over input: Again, the old media model was one that relied on the producer, editor, etc. to decide on the editorial agenda, and create the products. The audience may have had certain avenues of communication – the letter to the editor; the radio phone-in; the ‘Points of View‘. The new media model, as Dan Gillmor points out, is one that moves from a lecture to a conversation. So:
    • Blogs, podcasts, vlogs, YouTube, MySpace, etc. allow the audience to publish their own media
    • Forums, message boards, chatrooms and comments on mainstream media blogs allow the audience to discuss and influence the content of mainstream media, as well as engaging with each other, bypassing the media
    • Live chats with interviewees and media staff do the same.
    • User generated content/citizen journalism sees mainstream publishers actively seeking out input from consumers, from emails to mobile phone images, video and audio.
    • Wikis allow the audience to create their own collaborative content, which may be facilitated by mainstream media
    • Social recommendation software like del.icio.us, Digg, etc. allow users to influence the ‘headline’ webpages through bookmarking and tags.
    • A similar but separate example is how page view statistics can be used by publishers to rank content by popularity (often displayed side by side with the editorial view of what are the ‘top stories’)
    • I hesitate to add the last example but I will anyway: email. Although we could always, in theory, contact producers and editors by telephone, they didn’t publish their numbers on the ten o’clock news. Email addresses, however, are printed at the end of articles; displayed on screen alongside news reports; read out on radio; and of course displayed online.

I’m sure I’ve missed examples, or entire other dimensions. If you have an input to make, comment away.

MySpace News? Everyone else is doing it…

Terry Heaton’s PoMo Blog is saying that MySpace has a news offering planned in the next few months “according to inside sources and the company’s own sales materials”:

  • “MySpace News takes News to a whole new level by dynamically aggregating real-time news and blogs from top sites around the Web
  • “Creates focused, topical news pages that users can interact and engage with throughout their day
  • “MySpace is making the news social, allowing users to:
    Rate and comment on every news item that comes through the system
    Submit stories they think are cool and even author pieces from their MySpace blog
  • “MySpace users previously had to leave the site to find comprehensive news, gossip, sporting news, etc. With MySpace News, we bring the news to them!

It will be interesting to see what MySpace can bring to the idea – it’s already been tried by The Sun (MySun) and, more recently, USAToday (as Heaton explains in his post), but it’s one thing for a news organisation to try social networking; quite another for a social networking company to try news. I’m hoping for intelligent agents that suggest RSS feeds, or automatically subscribe you to your friends’ blog feeds (I’ve never used the MySpace blog but that might persuade me otherwise), or their RSS feeds, in an Amazon ‘people who liked this also like this’ kind of way.

Given the critical mass of MySpace, could this be the tipping point (I hate that phrase) to bring RSS to the mainstream?

UPDATE: Matthew Ingram has posted his take on the announcement, with some interesting questions:

  • It “could give News Corp. lots of ideas about pushing its news content into such an aggregator, giving it priority of some kind, etc.”
  • “Will News Corp. use its MySpace News as a kind of jungle drum, to pick up stories that might be under the radar?” (my view: sadly, I don’t think so, as this assumes that News Corp. sees journalism as a priority, rather than making money)
  • “News Corp. is also trying to get other video content owners to bring their stuff to MySpace.”

USATODAY.com relaunches

USA TOday April 19 07USATODAY.com has relaunched with, reportedly, more prominent user generated content:

MediaPost reports: “The revamped site, which went live Saturday, enables reader comments on each story and solicits users’ input in the form of photos and movie reviews. USA Today also is aping Digg, the new Netscape and other social news sites that allow readers to determine which stories are most important.”

Editor & Publisher explains: The site has incorporated technology developed by Pluck Corporation to “create a community around the news,” according to a release. Using the new features, users can see other news sources directly on the USA Today site; see others readers’ reactions to stories; recommend content and comments to each other; interact using comments and in public forums, upload digital photographs to the site; write arts and culture reviews of their own; and interact more with the newspaper’s staff.”

There certainly is a lot of UGC there – but the front page would benefit from being slimmed down from the whacking great five pages you have to scroll down (usability expert Jakob Nielsen says three Page Downs should be the maximum) – the best stuff takes two Page Downs to get to – photo galleries, video, blogs, and interactive graphics.

You can also read USA Today’s own blog post on the relaunch.

UPDATE (Apr 16 2007): The relaunch has been quite a success, as IIN reports “a dramatic 380% increase in registrations. Readers are also spending more time per visit on the site.”

Magazines: Web Sites will be about UGC & video

It’s all about user-driven content and video says MediaWeek of the Magazine Publishers of America conference:

“Marthastewart.com, the umbrella Web site of Martha Stewart Living Omnimedia, this summer will introduce new ways for audience members to share information with each other, said Susan Lyne, president and CEO, MSLO. And as MSLO looks for growth avenues, it’s looking at community sites, among other acquisitions.

“Dennis Publishing also is embracing user-driven content, though in a different way. Stephen Colvin, president and CEO, who joined Lyne on the panel, said Dennis’ Maxim magazine has in the works MyMaxim.com. Launching in three to four weeks, the new site will let visitors customize the text, images and video they see when they go there

“Executives noted that the Web has become a strong source of new subscriptions and in so doing, helped magazines lower their direct mail costs.

“Case in point is Blueprint, the lifestyle/shopping magazine MSLO launched with a test issue in May 2006, and which will publish bimonthly this year. The magazine derived two-thirds of its subscriptions for its first two issues from the Internet, Lyne said.

DMNews also reports that “155 magazine digital initiatives have been activated” at the conference:

“MPA members who announced digital initiatives included BusinessWeek, which will offer exclusive online content, a mobile edition for PDAs and cell phones, online business school rankings and multiplatform distribution of rich media and video content.

“Conde Nast, who this year will produce an online film festival, user-generated content on Web sites, interactive dating blogs, an online video series, an online radio station, bridal sites with virtual fitting rooms and PDA-enabled editions with mobile sites and text shopping/buying from cell phones. ”

“A section of Magazine Digital Initiatives has been created on the MPA’s Web site at www.magazine.org. It offers complete, detailed lists of new products and platforms for consumer magazines.

“The lists will be updated weekly and feature information with links to press releases and articles where available.”

I love MEN (for purely journalistic reasons)

MEN April 19 07Sorry, I couldn’t resist that headline. The Manchester Evening News (MEN) has been relaunched and – forgive me for not knowing which bits are new and which are not, but this really does look very good. Aside from the lovely clean navigation there’s clearly some attention been paid to the strengths of the web:

  • Have Your Say is one of the top boxes
  • There’s a ‘most read/commented’ box as well;
  • ‘your pictures’ and ‘your comments’ are prominent links,
  • there’s a raft of blogs.
  • There’s a ‘community’ section,
  • and audio and video (yes, they’re under ‘interactivity’ which isn’t really that true, but where else would they put it?). At the moment this is still ‘journalist reads headlines over still images’ but at least they’re plugging the forums (not that I could find them). The audio shows promise – an interview with Michael Ball includes a link to the full 12 minute audio.

MediaWeek reports the site has also dumped pop-ups:

“As part of the revamp, which has been a year in development, the site will also introduce more user- generated content and simplify its navigation after complaints it was too cluttered.
“The MEN’s head of online editorial, Sarah Hartley, said the dumping of pop-up and pop-under ads was a big move for the site.”