It’s now 3 weeks since the BBC announced 360 online staff were to lose their jobs as part of a 25% cut to the online budget. It’s a sad but unsurprising part of a number of cuts which John Naughton summarises as: “It’s not television”, a sign that “The past has won” in the internal battle between those who saw consumers as passive vessels for TV content, and those who credited them with some creativity.
Dee Harvey likewise poses the question: “In the same way that openness is written into the design of the Internet, could it be that closedness is written into the very concept of the BBC?”
If it is, I don’t think it can remain that way for ever. Those who have been part of the BBC’s work online will feel rightly proud of what has been achieved since the corporation went online in 1997. Here are just 3 ways that the corporation has helped to define online journalism as we know it – please add others that spring to mind:
1. Web writing style
The BBC’s way of writing for the web has always been a template for good web writing, not least because of the BBC’s experience with having to meet similar challenges with Ceefax – the two shared a content management system and journalists writing for the website would see the first few pars of their content cross-published on Ceefax too.
Even now it is difficult to find an online publisher who writes better for the web.
2. Editors blogs
Thanks to the likes of Robin Hamman, Martin Belam, Jem Stone and Tom Coates – to name just a few – when the BBC did begin to adopt blogs (it was not an early adopter) it did so with a spirit that other news organisations lacked.
In particular, the Editors’ Blogs demonstrated a desire for transparency that many other news organisations have yet to repeat, while the likes of Robert Peston, Kevin Anderson and Rory Cellan-Jones have played a key role in showing skeptical journalists how engaging with the former audience on blogs can form a key part of the newsgathering process.
Unfortunately, many of those innovators later left the BBC, and the earlier experimentation was replaced with due process.
3. Backstage
While so many sing and dance about the APIs of The Guardian and The New York Times, Ian Forrester’s BBC Backstage project was well ahead of the game when it opened up the corporation’s API and started hosting hack days and meetups way back in 2005.
I’m sure you can add others – the iPlayer and their on-demand team; Special Reports; the UGC hub (the biggest in the world as far as I know); and even their continually evolving approach to linking (still not ideal, but at least they think about it) are just some that spring to mind. What parts of BBC Online have influenced or inspired you?
Craig Mod has written a lengthy and well-informed piece on A List Apart about the problems of designing for the iPad and other “browser”-based interfaces. He makes some particularly important points about the differences between products which have a spine as the “axis of symmetry” (e.g. books, magazines), and digital products where the axis is hard to place:
“If the axis of symmetry for a book is the spine, where is it on an iPad? On one hand, designers can approach tablets as if they were a single sheet of “paper,” letting the physicality of the object define the central axis of symmetry—straight down the middle.
“On the other hand, the physicality of these devices doesn’t represent the full potential of content space. The screen becomes a small portal to an infinite content plane, or “infinite canvas,” as so well illustrated by Scott McCloud.”
The core of his article is a design template for long form tablet reading, for which Mod breaks tablet reading distances into three main categories: Bed, Knee, and Breakfast
“Bed (Close to face): Reading a novel on your stomach, lying in bed with the iPad propped up on a pillow.
“Knee (Medium distance from face): Sitting on the couch or perhaps the Eurostar on your way to Paris, the iPad on your knee, catching up on Instapaper.
“Breakfast (Far from face): The iPad, propped up by the Apple case at a comfortable angle, behind your breakfast coffee and bagel, allowing for handsfree news reading as you wipe cream cheese from the corner of your mouth.”
For once the decision on what to speak on was entirely up to me, hence the cryptic title (the original title was ‘I’m Not Going To Talk About Technology’). It’s quite a wide-ranging talk, and I hope it turns out to be as stimulating to listen to as it has been to write.
Admission is free and it starts from 6pm – you can book your place here. I hope you can make it.
Once you’ve imported your existing bookmarks from Delicious Trunk.ly stores any new ones you bookmark on Delicious, keeping the backup up to date. In addition it can store any links you’ve shared on Twitter, Facebook, Google Reader and any RSS feed.
It is essentially a search engine for links you may have shared at some point – but its technical limitations stop it from being much more. For example, there do not appear to be any RSS feeds for tags*, and there is no facility to combine tags to find items that are, for example, tagged with ‘privacy’ and ‘tools’. (It would also be nice if it tagged links shared on Twitter with any hashtags in the tweet)
That said if, like me, you want to continue using Delicious but with an ongoing backup in case, Trunk.ly appears a sound choice. And it’s early days, so here’s hoping they add those features soon… *cough*.
*Planned apparently. See Trunk.ly in the comments below.
How is this different to Stumbleupon or even Digg? I guess it comes down to smaller, but more dedicated communities of users, and a limit to blog posts only. Worth a play.
When the telephone first entered the newsroom journalists were sceptical. “How can we be sure that the person at the other end is who they say they are?” The question seems odd now, because we have become so used to phone technology that we barely think of it as technology at all – and there are a range of techniques we use, almost unconsciously, to verify what the person on the other end of the phone is saying, from their tone of voice, to the number they are ringing from, and the information they are providing.
Dealing with online sources is no different. How do you know the source is telling the truth? You’re a journalist, for god’s sake: it’s your job to find out.
In many ways the internet gives us extra tools to verify information – certainly more than the phone ever did. The apparent ‘facelessness’ of the medium is misleading: every piece of information, and every person, leaves a trail of data that you can use to build a picture of its reliability.
The following is a three-level approach to verification: starting with the content itself, moving on to the context surrounding it; and finishing with the technical information underlying it. Most of the techniques outlined take very little time at all but the key thing is to look for warning signs and follow those up. Continue reading →
When the telephone first entered the newsroom journalists were sceptical. “How can we be sure that the person at the other end is who they say they are?” The question seems odd now, because we have become so used to phone technology that we barely think of it as technology at all – and there are a range of techniques we use, almost unconsciously, to verify what the person on the other end of the phone is saying, from their tone of voice, to the number they are ringing from, and the information they are providing.
Dealing with online sources is no different. How do you know the source is telling the truth? You’re a journalist, for god’s sake: it’s your job to find out.
In many ways the internet gives us extra tools to verify information – certainly more than the phone ever did. The apparent ‘facelessness’ of the medium is misleading: every piece of information, and every person, leaves a trail of data that you can use to build a picture of its reliability. Continue reading →
For the last couple of weeks I’ve been playing with a new web service and mobile app called Springpad. LifeHacker describes it as a “super advanced personal assistant”. And I can see particular applications for journalists and editors. Here’s how it works:
Investigating on the move, and online
In Springpad you create a ‘notebook’ for each of your projects. You can then place Tasks, Notes, bookmarks and other objects in those notebooks.
For a journalist, the notebook format lends itself well to projects or investigations that you’re working on, especially as ideas occur to you on the move. As new tasks occur to you (‘I must interview that guy’, or ‘follow up that lead’) you add them to the relevant notebook (i.e. project or investigation) from the mobile app – or the website.
If you’re browsing the web and find a useful resource, you can use the Springpad bookmarklet to bookmark it, tag it, and add it to the relevant notebook(s).
And any emails or documents you receive that relate to the project you can forward to your Springpad account.
What’s particularly useful is the way you can choose to make public entire notebooks or individual items within them. So if you want others to be able to access your work, you can do so easily.
There are also a range of other features – such as events, contacts, barcode recognition, search, and a Chrome bookmarklet – some of which are covered in this video:
How I use it
Springpad seems to me a particularly individually-oriented tool rather than something that could be used for coordinating large groups (where Basecamp, for example, is better). None of its constituent elements – tagging, to-do lists, notes, etc. – are unusual, but it’s the combination, and the mobile application, that works particularly well.
If you have a number of projects on the go at any one time you tend to have to a) constantly remember what needs to be done on each of them; b) when; c) with whom; and d) keep track of documents relating to it. The management of these is often spread across To Do lists, a calendar, contacts book, and filing or bookmarks.
What Springpad effectively does is bring those together to one place on your mobile: the app (although at the moment there’s no real reason to use it for contacts). This means you can make notes when they occur to you, and in one place. The fact that this is both synced with the website and available on the app when offline gives it certain advantages over other approaches.
That said, I’ve adopted a few strategies that make it more useful:
Assign a date to every Task – even if it’s in 3 months’ time. This turns it into a calendar, and you can see how many things you need to get done on any given day, and shuffle accordingly.
Tasks should be disaggregated – i.e. producing an investigation will involve interviews, research, follow ups, and so on. Each of these is a separate task.
Start the day by looking at your tasks for that day – complete a couple of small ones and then focus on a bigger one.
If new ideas related to a Task occur to you, add them to that task as a note (these are different to standalone Notes). This is particularly useful for tasks that are weeks in the future: by the time they come around you can have a number of useful notes attached to it.
Use tags to differentiate between sub-projects within a notebook.
Add the email address to your contacts so you can email key documents and correspondence to your account (sadly at the moment you still need to then open the app or website to tag and file them, but I’m told they are working on you being able to email-and-file at once).
Not a replacement for Delicious
You can import all of your Delicious bookmarks into Springpad, but I’ve chosen not to, partly because the site lacks much of the functionality that I’m looking for in a Delicious replacement, but also because I see it as performing a different task: I use Delicious as a catch-all, public filing system for anything that is or might be relevant to what I do and have done. Springpad is about managing what I’m doing right now, which means being more selective about the bookmarks that I save in it. Flooding it with almost 10,000 bookmarks would probably reduce its usefulness.
Perhaps the best description of the tool is as a powerful To Do list – allowing you to split projects apart while also keeping those parts linked to other items through notes, tags and categories.
Early days – room for improvement
The tool is a bit rough around the edges at the moment. Navigation of the app could be a lot quicker: to get from a list of all Tasks to those within one notebook takes 3 clicks at the moment – that’s too many.
Privacy could be more granular, allowing password-protection for instance. And the options to add contacts and events seem to be hidden away under ‘Add by type’ (in fact, the only way to add an event at the moment appears to be to sync with your Google account and then use a calendar app to add a new event through your Google calendar, or to go to an existing event in your app and create a new one from there).
The bookmarklet is slow to work, and alerts only come via RSS feed (you could use Feedburner to turn these into email alerts by the way).
That said, this is the first project management that I’ve actually found effective in getting stuff out of my head and onto virtual paper. Long may that continue.