Online journalism and the promises of new technology PART 5: Multimedia

In this fifth and second to last part of this series I’ll review the research on how and to what degree multimedia is utilized in online journalism.

Previous parts of this series have focused on the revolution that never happened (part 1); how to define the three main assets of new technology to online journalism — interactivity, hypertext and multimedia (part 2); the research on the use of hypertext in online journalism (part 3); and the research on online journalism and interactivity (part4).

Content analysis studies

As with hypertext and interactivity, most studies of multimedia in online journalism rely on content analysis of websites. Tanjev Schultz (1999) found that only 16 percent of online newspapers in the US had multimedia applications in the late 1990s. Two more qualitative oriented content analysis studies revealed similar lack of multimedia (In the US, Canada and the Netherlands: Nicholas W. Jankowski and Martine van Selm (2000); In the US: Wendy Dibean and Bruce Garrison (2001) (only excerpt available for free)).

Jankowski and van Selm concluded that of all supposed added value facilities of online journalism multimedia “is perhaps the most underdeveloped” (2000, p. 7). However, online news sites affiliated with TV stations were more prone to utilize multimedia according to the same study. Yet, in a more extensive investigation of TV broadcasters’ online news sites in the US (pdf available), Mary Jackson Pitts (2003, p. 5)  lamented: “[t]he majority of stations provide text-only stories, thus failing to use the multimedia capabilities of the web”.

In their extensive investigation of European online journalism, Richard van der Wurff and Lauf (Eds) (2005) found that print newspapers were as much about multimedia as online newspapers (this study is not available online). Thorsten Quandt (2008) (only abstract available for free)  found that 84.5 percent of the 1600 stories he analyzed in 10 online news sites in the US, the UK, Germany, France and Russia were strictly text-based.

In Scandinavia, Martin Engebretsen (2006) (pdf available) found that online newspapers used a bit more multimedia, but still not more than found in previous studies in the US. Daniela V. Dimitrova and Matt Neznanski’s (2006) study of the coverage of the Iraq war in 2003 in 17 online newspapers from the US and elsewhere showed no increase in the use of video and audio in the US newspapers compared to Tanjev Schultz’s study published seven years earlier. Furthermore, they found minimal difference between the international and the US online newspapers (slightly more use of multimedia in the US online newspapers). However, Jennifer D. Greer & Donica Mensing (2006) (book chapter partly available through Google books) found a significant increase in multimedia use during the same period (1997-2003) in their longitudinal study of online newspapers in the US.

Interviews and surveys

Studies relying on interviews and surveys with online journalists and editors reveal some of the possible reasons for the lack of multimedia in online journalism found in the content analysis studies. According to Michele Jackson and Nora Paul (1998) (the US) and Christoph Neuberger et al. (1998) (Germany) online journalists and editors had a positive attitude towards utilizing multimedia technology, but problems related to lack of staff, inadequate transmission capacity and other technical issues obstructed the materialization of multimedia content.

Later studies indicate that online journalists and editors downscale the value of multimedia content: Thorsten Quandt et al. (2006) (only abstract available for free) found that multimedia was considered to be the least important feature of web technology for online journalism. John O’Sullivan (2005) found similar results in his qualitative interviews with Irish online journalists (only abstract available for free). Niel Thurman and Ben Lupton interviewed 10 senior editors and managers affiliated with British online news providers and found that the general sentiment was that “text was still core” (2008, p. 15). However, in his PhD dissertation (which is not available online)  Arne H. Krumsvik, in interviews with CNN and NRK (Norwegian public broadcaster) executives, found a much more positive attitude towards multimedia than towards interactivity and hypertext (2009, p. 145). And in a recent case study of multimedia content on the BBC online (only abstract available for free),  Einar Thorsen concludes that video content has increased tremendously (Thorsen, 2010).

User studies

There are not many studies that investigate the users’ attitudes towards multimedia news online.  In an experimental study (pdf), S. Shyam Sundar (2000) found that those who read text-only versions of a story gained more insight into the topic of the story than those who read/viewed multimedia versions of the same story. Hans Beyers (2005) (pdf) found that only 26.4 of the Flemish online newspaper readers in his survey thought the added value of multimedia was an important reason to read online newspapers.

Multimedia summarized

To summarize the findings of the research on multimedia in online journalism deriving from the techno-approach, it seems that multimedia remains the least developed of the assets offered to journalism by Internet technology. Online journalism is mostly about producing, distributing and consuming written text in various forms, even though some recent studies describe an increase in the use of especially video. This falls in line with the general increase in online video watching described in a recent Pew Internet report. However, it seems that online news sites are struggling to cope with multimedia.

In the last part of this series I will conclude on what we might learn from the research on the utilization of hypertext, interactivity and multimedia in online journalism. Might their be other ways of understanding the development of online journalism then through the lens of technological innovation?


4 thoughts on “Online journalism and the promises of new technology PART 5: Multimedia

  1. Pingback: links for 2010-08-10 « Numeracy in the Newsroom

  2. Peter Demain

    There should be a Too Long Didn’t Read version of this tract which simply reads: “Multimedia is used sometimes in online journalism, and sometimes it is not.”

    If the four Youtube vids made to accompany my site count as multimedia…and my site passes for online journalism – in Paul’s eyes it presumably doesn’t as he hasn’t Twittifollowed or listed Dirty Garnet as yet – then it might tick your box Steen. But maybe not; what if the multimedia can only be about ‘news’?

    Then we get into the whole tenuous business of defining news which most journos won’t touch with a barge pole as its too close to philosophy. Sort of like the stuff academics discuss at navel-gazing length, to most journalists who produce what passes as news these days isn’t worth talking about. It’s taboo.

    But let me say what isn’t a taboo: Listening to Spandau Ballet’s ‘True’ certainly isn’t as it effortlessly dusts off the mental cobwebs. For me, it’s too elegant a piece to sweatily make love to, but waking up on an average (grey) British August morn with it softly playing possesses a groovy finesse? That. That is great:

    Rambling about that sort of thing constitutes news in the British press – most often as filler columns in supplements – I don’t think it is. I think it’s all conversational opining with not a shred of importance to those who don’t personally know you. But were any blogs by journalists who do mostly this counted in your work Steen? Were their blogs much the same in terms of conceited self-infatuation?


    Editor at

  3. Pingback: Online journalism and the promises of new technology PART 6: Conclusion | Online Journalism Blog

  4. Pingback: Jornalismo (re)estruturado? « Notas & Café

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