In a guest post for OJB Maria Crosas points out three main takeaways that newsrooms should consider when aiming for a complete chatbot experience. 

Over the past year I’ve been frequently invited to share ideas around how bots can help newsrooms to deliver news, and advice on how to build an engaging chatbot experiences. And throughout these classes, I’ve also had challenging questions on how these technologies are pushing the boundaries of ethics, artificial intelligence and storytelling.

I’ve boiled down these experiences into 3 takeaways for newsrooms that want to begin the chatbot journey. Here they are…

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