Tag Archives: steve nicholls

Why it pays to respond to your comments

This story was originally published at Poynter. Republished here for archiving purposes.

http://www.birminghampost.net/news/politics-news/2009/08/04/cost-of-new-birmingham-city-council-website-spirals-to-2-8m-65233-24307674/

Newspapers take a lot of flak when they or mis-attribute or fail to acknowledge the work of bloggers and members of the public in reporting a story, so it was refreshing to see my two local newspapers quickly respond to amend online reports following a number of corrective comments. But more interesting was to see how they reaped the benefits of that responsiveness. Continue reading

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