Tag Archives: strategy

Technology is not a strategy, it's a tool – part 2

A couple weeks ago I blogged about how people often confuse using technology as a tool with using technology as part of a broader strategy. While that post focused on the objectives of news organisations in using UGC, I thought it might be useful to write a short follow-up post about strategies.

It’s very simple. Often, I find that people will say their strategy will be to ‘use Twitter’ or ‘use Facebook’ or ‘use Flickr’. They are then surprised (or, for the sceptics, vindicated) when they ‘get no results’.

The following is a simple list of translations from tools to typical strategies:

Tool Sample strategies
Twitter Follow people in your ‘market’; tweet useful information; monitor searches on key terms in your field; respond to relevant people with @ messages; use relevant hashtags; retweet anything useful to your followers, or anything that might help users you need to build relationships with
Flickr Upload photos regularly; comment constructively on other users’ photos; participate constructively in Flickr forums and pools.
Blogs Post useful content (you might have a particular strategy around the type of content, e.g. linkbait, evergreen content, etc. – this obviously applies to Twitter, Flickr, etc. too); link to other blogs in your field; post constructive comments on other blogs in your field; link your blog presence to presences elsewhere on social media

Of course, as detailed in that previous post, the tools should come after the strategies, and the strategy should come after the objective, but I thought this might be a useful way to clearly communicate what you really want when you ask for a ‘social media strategy’.

I’ve only mentioned 3 tools, because after that you get the idea. If you can add any other strategies for these or other tools, I’ll happily add them in (I’d love to hear them too).

UPDATE: This process in action with an MA TV and Interactive Content group.

UPDATE: This post takes a similar angle on so-called social media strategies and the ‘tick-box’ syndrome.

UPDATE: Below is a very useful diagram on Twitter strategy from Ogilvy PR:

Twitter strategy

Thanks to Jashpal Mall, whose conversation sparked this post.

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Web-surfing behavior: stuck in the 1990’s?

A new research from Indiana University showed that 54% of URL requests had no referrals. That means that most of the time, people do not click on links. They merely pick a site in their favorites or type in an URL in the address bar. A mere 5% of URL requests came from search engines.

The figures can hardly be doubted. The study monitored 100,000 users over 9 months – the largest yet. What is more, the number of URL requests without referrals actually increased over the course of the study.

Users seem less Google-prone than what is often claimed. They spend little time surfing and prefer to go directly to destinations they know. Continue reading