A model for the 21st century newsroom: pt1 – the news diamond

UPDATE: A more up to date version of this post can be found at OnlineJournalismBlog.com, where this blog has moved to.

A month ago, I used the Online Journalism Facebook Group to ask readers to suggest what areas they wanted covering, in an experiment with bottom-up editing (the forum for suggestions is still open by the way). Megan T suggested “Rethinking the production of newspapers”.

After researching, conceptualising and scribbling, I’ve come up with a number of models around the news process, newsgathering, interactivity and business models.

The following, then, is the first in a series of proposals for a ‘model for the 21st century newsroom’ (part two is now here). This is a converged newsroom which may produce material for print or broadcast or both, but definitely includes an online element. Here’s the diagram. The model is explained further below it

21stcnewsroom1.gif

Building on the strengths of the medium

The strengths of the online medium are essentially twofold, and contradictory: speed, and depth.

New media technologies are able to publish news faster than the previous kings of speed: TV and radio. Think mobile and email updates. Think moblogs. Think Twitter.

At the same time, the unlimited space and time of the web, and its hypertextual and ‘pull’ properties, make it potentially deeper and broader than the previous kings of context and analysis: newspapers and magazines. Think Wikipedia’s coverage of Hurricane Katrina. Think the Daily Kos. Think hyperlocal websites. Think Chicagocrime.org.

The process model above proposes how a large news story might pass through a converged newsroom, from speed to depth, in the following steps:

  1. Alert: as soon as the journalist or editor is aware that a story is breaking, an alert is sent out. This might be from their mobile phone, Blackberry, or wifi laptop. Subscribers to text or email updates, a Twitter or Facebook feed, would be notified instantly. This shows you ‘own’ the story; it reinforces your reputation for being first with the big stories; and for the smaller stories, it can provide an opportunity to add personality to your coverage (the ‘what I’m doing now’ approach of Twitter). And it drives readers to your website, newspaper or broadcast.
  2. Draft: too rough for print or broadcast, but perfect for blogs. Backing up the alert, the draft report – like a wire report – gives initial names, places and details – and sources. It is updated as fresh details come in. The draft performs the important role of keeping the ‘Alert’ readers on your site, but it also serves to spread word through the blogosphere, bringing in more readers and helping your search engine ranking. Ideally it will also attract commenters and pingbacks which can add or correct details, or even provide new leads. Frequent updates – for instance linking to other coverage – help to prevent it getting knocked off the top of Google News (which looks for the most recently updated, not the first posted).
  3. Article/Package: in between the two extremes of speed and depth where online excels, traditional print and broadcast media have these strengths: their documentary nature, and the very limitations of their time and space. Their ability to document a ‘snapshot’ – an interim definitive account: the 300-word article or 3-minute package – is key to traditional news media’s appeal. The editorial decision that this story was worth a spot is important when compared to the internet’s infinity. At this stage, the draft turns into a package with higher production values, and which could be online, in print, broadcast, or all of those. The timing may be dictated by print or broadcast processes.
  4. Context: back online, that infinite space has an important role to play in providing instant and extensive context: how many times has this happened? Where can I access previous reports? What does that concept mean? How does this scientific principle work? Where can I find more information about this person or organisation? Where can I go to for support or help? Hypertext is central here – the ability to link to a range of documents, organisations, and explanations – both from your own archive and from external providers – in a portal that provides an essential resource. The print or broadcast report may also draw on some of this context, but it should refer to the online resource for more.
  5. Analysis/Reflection: after the report, comes the analysis. For online this may mean gathering the almost instant reaction taking place in the blogosphere in general, on your own blogs and forums, and proactively from the informed and the affected. The person covering the story may reflect on the whole experience on their blog, while podcasts are great for staging discussion and debate. At some point print and broadcast will take one or more snapshots for their production cycles.
  6. Interactivity: interactivity requires investment and preparation, but can engage and inform the user in a way other media cannot, as well as providing a ‘long tail’ resource that generates repeat visits over a long timescale: a Flash interactive may take days to produce but can provide a compelling combination of hypertext, video, audio, animation and databases (they can also be dynamically updated); a forum can provide a place for people to gather and post experiences and information; a wiki can do the same but more effectively. Live chats can allow users direct access to newsmakers, journalists and experts.
  7. Customisation: the final stage should be automatic: the ability for users to customise information to their own needs. At its most basic this might be to subscribe to email, text or RSS updates of that particular story. More advanced services might include social recommendation (‘Other people who read this story also read…‘) or database-driven journalism that allows users to drill down into the information: ‘What happened to that street?'; ‘How many cases were there in my postcode?'; ‘What does this tax mean for someone on my wage?’. This means production processes that integrate things like metatagging, and interfaces that can run off a database, and last but not least, a culture that thinks in terms of these possibilities.

That news process in action

Let’s take a typical mid-range news story: ‘public figure makes controversial statement’ to illustrate the process specifically:

  1. Alert: ‘Lord Smith: “stop ‘Mickey Mouse’ degrees”‘ – link to…
  2. Draft: gives more detail, and is open to comments and discussion, linking to other blogs. One commenter points out that Lord Smith studied English Literature. Journalist seeks ‘official’ comment to put in the…
  3. Article: two blog post comments incorporated into a version that goes in the printed newspaper.
  4. Context: best links taken from blog post comments, as well as full transcript of speech, audio and some mobile phone video taken by one attendee. Tags (‘LordSmith’) used to link to ongoing coverage and provide an instant ‘portal’.
  5. Analysis: one particularly well informed blogger who linked to the Draft post is paid to write a longer piece for the paper. A commenter – an academic – is invited to a podcast discussion with Lord Smith.
  6. Interactivity: website visitors are invited to ‘attempt an essay question’ from a ‘Mickey Mouse’ degree, giving a real first-hand understanding of what is involved in the subject.
  7. Customisation: an RSS feed or email alert is available for any stories tagged ‘LordSmith’

The news diamond

This model can also be represented as an alternative to the inverted pyramid: a ‘news diamond’, if you like.

Just as the inverted pyramid was partly a result of the increasing role of the telegraph in the news industry, and dominant cultural ideas of empiricism and science, this news diamond attempts to illustrate the change from a 19th century product (the article) to a 21st century process: the iterative journalism of new media; the story that is forever ‘unfinished’. More than anything, it’s designed to challenge the dominance of the inverted pyramid, to illustrate its origins in the industrial era, and its shortcomings. And in the spirit of the ‘unfinished’, none of these models are final: please post a comment with your own contributions.

News Diamond

UPDATE: Part two of the model for the 21st century newsroom is now live.

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204 thoughts on “A model for the 21st century newsroom: pt1 – the news diamond

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  2. Pingback: Created in Birmingham » Paul Bradshaw's posts on how journalism can adapt to the online world

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  4. Andy

    Man, this is great stuff.

    The news diamond in particular is a really useful starting point for discussions around the flow of news. I’m hearing a lot, still, about resistance to web first publishing. I think a lot of that is down to people not seeing all the options for the type of content you could get on line without ‘busting’ a story.

    Speaking of pyramids. I did a bit of thinking a while back on how the structure of newsroom, geared towards a mono-media approach, could impact pressure points in the newsroom.

    I see a lot of newsrooms where subs are still responsible for uploading – even editing video – as well as putting the paper to bed. A recipe for stress if ever there was one.

    Great work Paul.

    Reply
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  12. Aron Pilhofer

    Paul,

    Outstanding post! Knowingly or not, this is exactly where our newsroom is heading. There are bits and pieces we have not figured out yet (leveraging external platforms for alerts, for example…though we are experimenting with Twitter)

    The only place I’m not sure I agree is in the mutual exclusivity of these categories of content. Newsgathering is and always has been an iterative process. It’s the nature of print that made it seem more cyclical.

    The web, though, changes the math. Now, all of this can be done in parallel. No reason when a breaking news story hits that the research department couldn’t be working on an external Wikipedia-esque “topics” page filled with related content, source documents and outside links. With the new RAD tools available now (Ruby on Rails, Django, etc.), there’s no reason the CAR team, graphics and web developers couldn’t be developing on the interactive side just as quickly.

    I guess I see it as less a pyramid than a series of parallel tracks. The web allows us to be more than a good read. We can be a good resource as well.

    Reply
  13. Pingback: O FIM DA PIRÂMIDE INVERTIDA? : André Deak

  14. paulbradshaw Post author

    Aron: agreed. The stages are not meant to be necessarily progressive – perhaps I could re-design as a critical path diagram, but then it wouldn’t look so clean.
    Suzana: sounds very interesting. Can you summarise it?

    Reply
  15. Pingback: Infotendencias.com :: blog colectivo sobre convergencia periodística

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  18. Pingback: Mais um modelo derivado da pirâmide invertida « : : Atelier de Novas Mídias : :

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  21. Richard Leeming

    Very very interesting post … much food for thought here, but … I nearly posted this eysterday, but events this morning have proved my point.
    I think the assertion:
    “New media technologies are able to publish news faster than the previous kings of speed: TV and radio.” is open to question. Radio is still the quickest medium, where news can be broadcast within seconds of it occurring. This morning The Today programme on BBC Radio 4 broke the news that Avram Grant would be the new Chelsea manager within seconds of the journalist being told, even twitter and sms would never be quicker than that.

    Reply
  22. paulbradshaw Post author

    Fair point – depends how quick you can text ;)
    If someone has arranged an event like a news conference and the news organisation has been able to set up to broadcast live – or if the news is important enough to break into normal programming for a newsflash, or if timing is just fortunate, then broadcast does have an advantage. For the rest of the time, mobile phones and wifi have an advantage. An ‘alert’ stage might be ‘news conference at Chelsea FC @9am’, for instance.

    Reply
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  25. Pingback: Darcy - » ¿Un “adiós” a la Pirámide Invertida?

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  28. Bas Timmers

    Hoi Paul, as we discussed last thursday @ Picnic ’07, I don’t think this model is generally applicable in the online newsroom. The model is really good for big news occasions. In those cases you send an instant news sms, yes. And you make graphics, videos, write articles etc etc.
    My experience in the newsroom of de Volkskrant newspaper though is that the influx of articles/content is just too huge. We have to think about how to deal with that: do we select stricter? Or do we develop a robot that does the selecting for us, so we can devote our precious time to producing content ourselves? And how can we produce such content? Those are more important questions in the online newsroom, though the diamond model is very good as a guide during big news events.

    Reply
  29. paulbradshaw Post author

    Thanks Bas – as I say in the piece, this is a model for large news stories, so yes, there is a degree of editorial judgement in how many steps you incorporate. There is another factor too in sending too many alerts to a reader – although I think there’s a case for specialist alert channels (technology; sport; music; politics; etc.) to get around that problem.
    As you say, technologies and robots can really help here – for instance a robot or CMS that takes your intro and makes it an alert with a link; or a CMS that gives you the option to ‘Publish Draft’ to a blog, then ‘Publish Article’ to the website when you’re ready to do that.
    As for information filtering – the next part of my news model deals with this to some extent.

    Reply
  30. Pingback: A model for the 21st century newsroom pt2: Distributed Journalism « Online Journalism Blog

  31. Pingback: BA Newspaper Journalism » Blog Archive » Is the future Online?

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  34. Pingback: Paul Bradshaw and the 21st Century News Diamond | AEJMC Membership Forum

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  36. paulbradshaw Post author

    OJB Virtual Intern Gabriela Zago has helpfully translated the Portuguese language reactions to English. Many thanks to her – here they are:

    TechLetters calls the model “one of the first drafts for the new theory of communication”.
    GJol and Mediascopio pointed out the similarities to the “tumbled pyramid”, proposed by João Canavilhas.
    André Hollanda points out that the “exploration level”, from the “tumbled pyramid”, is missing in the “news diamond”.
    Ponto Media says that it is “indispensable”.

    All the blog reactions for the “news diamond” in Portuguese:

    [I've checked both the trackbacks and the Technorati reactions for the post ( http://www.technorati.com/search/http%3A//onlinejournalismblog.wordpress.com/2007/09/17/a-model-for-the-21st-century-newsroom-pt1-the-news-diamond/?page=1) ]

    http://ciberjornalismo.com/pontomedia

    The first post in Portuguese was made by Antonio Granado, a science journalist and journalism lecturer at Universidade Nova de Lisboa in Portugal. He just posted the link, the picture and said “indispensable”.

    http://www.andredeak.com.br/2007/09/19/o-fim-da-piramide-invertida/

    Then, after seeing what Granado has said, André Deak, from Brazil (journalist of the Brazilian Agency of News), posted a summary of the post, explaining with his own words what would be the alert, the draft, the article, and so on. Somehow, everyone else that talked about it followed what he had said about the model.

    http://gjol.blogspot.com/2007/09/o-fim-da-pirmide-invertida-em-redaes.html

    http://gjol.blogspot.com/2007/09/mais-sobre-superao-da-pirmide-invertida.html

    At GJol (blog from an online journalism research group from Brazil, from Universidade Federal da Bahia), they first posted a brief summary of what André Deak has said about the pyramid, and then, in a new post, they compared the idea to other two models for online news. One of them was mentioned in a comment in OJB. The other one was created by one of the researchers from the research group in her thesis. They mentioned that the ‘Tumbled pyramid’ (proposed by João Canavilhas, from Portugal, in a 2005 paper) is a model very close to the idea of the news diamond.
    [maybe I could read the article about tumbled pyramid and then summarize it for you]

    http://techletters.net/2007/09/19/o-rascunho-da-revolucao-informativa-tomou-forma/

    This blogs reproduces what André Deak has said. And they call the news diamond model “one of the first drafts for the new theory of communication”.

    http://ateliernovasmidias.wordpress.com/2007/09/19/mais-um-modelo-derivado-da-piramide-invertida/

    When explaining the news diamond, they mention that the structure is very similar to the “tumbled pyramid”, and say that, comparing one to the another, in the “news diamond” is missing the “exploration level”. Finally, he adds that, for him, interactivity and customisation should be implied in all the structure, so there wouldn’t be a reason to mention them in the lower part of the diamond.

    http://jornalismodigital.wordpress.com/2007/09/19/nova-adaptacao-da-piramide-invertida/

    The exact same post from above. Both were posted by the same online journalism professor.

    http://mediascopio.wordpress.com/2007/09/20/jornalismo-entre-rapidez-e-profundidade/

    Blog from a research group from Portugal (Universidade do Minho). They just mention that all specialists and people interessed in online journalism are commenting the model, and that that would be interesting for the blog readers to try to follow up these comments.

    http://olago.wordpress.com/2007/09/19/ao-segundo-to-the-second/

    This post is from Alex Gamela. He posted both in English and Portuguese.

    My posts >>

    http://gabrielaz.blogspot.com/2007/09/notcia-online.html

    I’ve talked about the news diamond in my blog, not adding anything new.

    http://observatorio.ultimosegundo.ig.com.br/artigos.asp?cod=452ENO001

    Outside blogs… I’ve mentioned your model in a text on microblogging journalism (mostly about Twitter) for the Media Observatory in Brazil, explaining the ‘Alert” part of the news diamond. Two blogs copied and pasted my text with the original link to OJB:

    http://afalaire.blogspot.com/2007/10/microblogs.html

    http://preparacaodovlau.blogspot.com/2007/10/jornalismo-em-microblogs.html

    Reply
  37. Pingback: From the inverted pyramid to the tumbled pyramid (João Canavilhas) « Online Journalism Blog

  38. Megan Taylor

    I must have skipped over the reference to me the first time, cause I just re-read this and was like “omg!” I’m working on reorganizing the workflow at my paper, and your miodels have been extremely helpful. Thank you!

    Reply
  39. paulbradshaw Post author

    OJB Virtual Intern Lola Mola has translated the Spanish language reactions to English. Many thanks to her – here they are:

    Infotendencias (www.infotendencias.com) was the first to comment (comment 17), showing the picture, describing the model, adding nothing, just saying the proposal is interesting. However, this blog is a popular blog about convergence (financially supported by the Spanish government), written for several important Spanish researchers. I usually read it.

    Comment 28, is Darcy, a Chilean. She also describes and translates your explanations. Some days later, she links again to link your theory with a conference that she attended by professor Javier Díaz-Noci (http://www.ehu.es/diaz-noci/first.htm) . Its seems this researcher was talking about a Spanish experience: “Goiena”. Goiena is a small cooperative group of local media in the north of Spain, at the Basque country. Its seems that some time ago some local media of this small region decided to became a cooperative, to reorganize the way of working. They are a website, http://www.goeina.net, a newspaper, a radio station and a local radio.

    It seems they have a kind of central editor, who decides where to publish what information and in what way, (radio, print, tv, web…), working all in only one newsroom.

    Comment 37 thanks the post in Infotendencias. This journalist just pastes the news diamond graphic.

    Comment 39: http://fernandarubio.com.ar (Argentina) She just explains and pastes the news diamond picture.

    Reply
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  49. Amy Gahran

    Great starting point, Paul. The only big gap I see is that this doesn’t give much role to conversation and community — especially to how the news org and journos can & should participate publicly in that conversation. It still seems mainly premised on the publishing model — although it’s more flexible than traditional publishing, of course.

    Also, it still seems mainly focused on activities that would occur only on the new org’s site — when in fact it helps to connect what happens on your site to social media services, other sites and blogs, etc.

    Thoughts?

    – Amy Gahran

    Reply
  50. Paul Bradshaw

    Ah, I disagree. The alert stage is premised on getting readers involved before anything is officially published; while the draft stage is about inviting comments and engaging with the blogosphere.
    The second part of this model – distributed journalism says more about the importance of community and conversation before the story is written.

    Reply
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  56. nasiruddin dareez

    My name is Nasiruddin Dareez an Afghan young journalist. I interest with journalism occupation, and I say thankful from your personnel and appreciate them. I would like to be a member of your. I hope you send me the new themes about journalism in the world and I would like to find a job in an international organization by your help. Best regards.

    Reply
  57. John Burke

    Hi Paul, these graphs are an excellent description of what the newsroom in the 21st century looks like. Thank you for your permission to re-print them in the annual report of the World Editors Forum, Trends in Newsrooms (www.trends-in-newsrooms.org).

    Reply
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  91. Raquel

    Hey Mr. Bradshaw,

    I have to write a paper on this question “Traditional newsrooms and news organs are failing, shrinking and floundering all over North America discuss alternative models for the newsrooms of the future” and I have to get people who are in the media or have an opinion about the media to answer it, if you find the time do you mind adding to the question, I am a journalist student as well and really like your ideas. Thanks for your time!

    Raquel

    Reply
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  95. Jane Ginn

    Have you seen that YouTube has now established a channel providing short ‘How To’ films on citizen journalism. A presentation of your diamond would be good for that channel. It appears that this emerged, in part, because of all the citizen journalism that took place during the Iranian election and protests (ongoing).

    Reply
  96. Text to speech

    Have you seen that YouTube has now established a channel providing short ‘How To’ films on citizen journalism. A presentation of your diamond would be good for that channel

    Reply
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